Transportation Dispatch Lead

VCLSGP VersaCold Logistics Services GP Limited; Newmarket; On-site; CAD 61,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life and disability insurance

RRSP matching

Paid time off

Job summary

Lineage Logistics in Newmarket, Ontario is seeking a Transportation Supervisor to coordinate daily transportation activities across multiple regions. You will manage driver assignments, load planning and shipment tracking while partnering with drivers, customers, warehouse personnel and internal teams to maintain service levels.

The role emphasizes safety, compliance, and continuous improvement of operational efficiency.

Qualifications

• 5 years of experience in transportation, dispatch or planning.
• Experience coordinating company drivers, owner-operators and third-party carriers is an asset.
• Working knowledge of transportation systems, ideally TruckMate, and Microsoft Office applications, particularly Excel, Word and Outlook.
• Post-secondary education in Transportation, Logistics, Operations or a related field is preferred.
• Strong organizational, analytical and problem-solving skills, with the ability to manage competing priorities in a fast-paced environment.
• Excellent written and verbal communication skills and a strong customer service mindset.

Responsibilities

• Coordinate load planning, driver assignments, shipment tracking, pickups and deliveries across all dispatch functions.
• Optimize driver, truck and third-party carrier resources to meet customer schedules efficiently.
• Provide vacation, sick-day and workload coverage, adapting to changing operational priorities.
• Monitor shipment delays, missed appointments and service exceptions, escalating significant issues to the Transportation Manager.
• Maintain regular communication with drivers, customers, warehouse personnel and internal teams to ensure timely service and effective issue resolution.
• Support compliance with transportation legislation, company policies and the Transportation Safety Plan, including driver hours, vehicle inspections, maintenance schedules and required documentation.
• Support driver onboarding, coaching and performance improvement to promote safe driving practices and consistent service standards.
• Prepare and verify bills of lading, proof of delivery (PODs), customs documentation and cross-border shipping paperwork.
• Maintain accurate shipment records, driver activities, trailer information and dispatch updates in TruckMate.
• Track operational KPIs, report delays and exceptions, and assist with performance reporting and identifying opportunities to improve efficiency.
• Support administrative tasks, including data entry, outstanding paperwork, fuel documentation, carrier invoices and shipment follow-ups.

Skills

Transportation planning

Operations coordination

Analytical skills

Communication skills

Education

Post-secondary education in Transportation, Logistics, Operations or related field

Tools

TruckMate

Microsoft Office

Job description

Lineage Logistics in Newmarket, Ontario is seeking a Transportation Supervisor to coordinate daily transportation activities across multiple regions. You will manage driver assignments, load planning and shipment tracking while partnering with drivers, customers, warehouse personnel and internal teams to maintain service levels.

The role emphasizes safety, compliance, and continuous improvement of operational efficiency.