Dispatch Team Lead: High-Volume Freight (Morning Shift)

Canada Cartage Group; Bolton; On-site; CAD 55,000 - 70,000; Full time

Benefits offered by this job

Discounted hotels

Car rentals

Entertainment

Gym memberships

Phone plans

Electronics

Job summary

A prominent logistics and transportation provider based in Bolton, Ontario, is seeking a Dispatch Supervisor to lead their team in a high-volume dispatch environment. This role involves managing driver scheduling, coordinating with staffing agencies, and addressing customer and dispatch issues. The ideal candidate will have at least 4 years of dispatch experience, excellent communication skills, and the ability to thrive under pressure. Competitive benefits and opportunities for growth in a well-respected company are included.

Qualifications

• 4 years of transportation dispatch experience (trucking/logistics) within Canada and cross border.
• Experience in a fast‑paced, high‑volume dispatch operation.
• Clear, professional verbal and written communication skills.
• Comfortable leading people with varied backgrounds (dispatchers, drivers, agencies).
• Calm under pressure; able to multitask and pivot priorities quickly.

Responsibilities

• Supervise and support a team of dispatchers in a high‑volume, live dispatch environment.
• Oversee driver scheduling across shifts (approx. 40–45 trucks/day).
• Coordinate with staffing agencies for driver coverage and scheduling changes.
• Act as the main escalation point for customer, driver, and dispatch issues.
• Ensure accurate and timely dispatch activity in the A1/A1T system.

Skills

Delivery Management

Safety Management

Scheduling

Performance Metrics

Traffic Routing/Dispatch

Order Tracking

DOT Regulations

Dispatch Operations

Compliance Monitoring

Record Keeping

Resource Allocation

Performance Evaluation

Distribution Software

Education

High school diploma

Tools

Dispatch systems

Routing tools

Job description

A prominent logistics and transportation provider based in Bolton, Ontario, is seeking a Dispatch Supervisor to lead their team in a high-volume dispatch environment. This role involves managing driver scheduling, coordinating with staffing agencies, and addressing customer and dispatch issues. The ideal candidate will have at least 4 years of dispatch experience, excellent communication skills, and the ability to thrive under pressure. Competitive benefits and opportunities for growth in a well-respected company are included.