Transit Supervisor - Victoria

Transdev Canada; Victoria; On-site; CAD 43,000 - 47,000; Full time

Benefits offered by this job

Competitive hourly wage

Benefits after probation

Career growth

Positive impact on public transit

Collaborative work environment

Diversity and inclusion

Job summary

Transdev Canada is hiring a Transit Supervisor for our Victoria location to supervise and coordinate daily transit operations, supporting operators and ensuring safe, reliable service.

The role includes on-road and in-office leadership, incident response, and collaboration with dispatch, maintenance, and management to keep service running smoothly. A strong background in transit operations and supervision is required.

Qualifications

• 3–5 years of public transit operations experience.
• 2+ years in a supervisory role in transit.
• Strong knowledge of transit operations and safety regulations.
• Experience in customer service and employee supervision.
• Ability to respond to incidents and operational challenges.
• Capable of collaborating with dispatch, maintenance and leadership.

Responsibilities

• Provide on-road and in-office supervision of daily transit operations.
• Support operators with service issues and customer interactions.
• Monitor service delivery, schedule adherence and route performance.
• Respond to disruptions, incidents and customer concerns.
• Conduct investigations, ride-alongs, safety inspections and documentation.
• Promote safe work practices and ensure policy compliance.
• Coach and mentor operators to improve performance and service quality.
• Collaborate with dispatch, maintenance and leadership to maintain reliable service.
• Monitor staffing levels and assist with shift coverage and communication.
• Prepare reports on incidents, investigations and operational activities.

Skills

Transit operations

Supervisory experience

Customer service

Safety regulations

Incident investigations

Communication

Education

High school diploma or equivalent

Job description

Transdev Canada is hiring a Transit Supervisor for our Victoria location.

As a Transit Supervisor, you will be responsible for supervising and coordinating daily transit operations, supporting operators, and ensuring safe, reliable, and efficient service for our customers. You will provide both on-road and in-office leadership, respond to operational challenges, investigate incidents, and work closely with dispatch, maintenance, and management to keep service running smoothly.

This is a full-time, unionized, on-site position based in Victoria, BC.

Your Role

• Provide on-road and in-office supervision of daily transit operations.
• Support operators with service issues, customer interactions, and operational challenges.
• Monitor service delivery, schedule adherence, and route performance.
• Respond to service disruptions, emergencies, customer concerns, and operational incidents.
• Conduct incident investigations, ride-along evaluations, safety inspections, and complete required documentation.
• Promote safe work practices and ensure compliance with company policies, safety regulations, and the Collective Bargaining Agreement (CBA).
• Coach, mentor, and support operators to improve performance and customer service.
• Collaborate with dispatch, maintenance, and leadership to maintain reliable service.
• Monitor staffing levels and assist with shift coverage and operational communications.
• Prepare accurate reports related to incidents, investigations, operational activities, and performance.
• Build positive relationships with employees, customers, community partners, and external agencies.
• Participate in special events, service changes, and operational projects as required.

The Perks

• Competitive hourly wage of $31.06/hour, increasing to $34.19/hour upon successful completion of probation.
• Comprehensive benefits after successfully completing the probationary period (330 hour or six months, whichever comes first).
• A supportive and collaborative work environment.
• Opportunities for career growth across Transdev's North American operations.
• The opportunity to make a positive impact by supporting sustainable public transportation.
• A diverse and inclusive workplace that values employee development.

Your Profile

• High school diploma or equivalent.
• Valid BC Class 4 driver's licence preferred.
• Clean driving record.
• Ability to pass a criminal background check and drug and alcohol screening.
• Minimum 3–5 years of experience in public transit operations, including at least 2 years in a supervisory or leadership role.
• Strong knowledge of transit operations, applicable traffic laws, and safety regulations.
• Previous experience in customer service and employee supervision.
• Security, conflict resolution, or incident management training is considered an asset.
• Excellent leadership, communication, interpersonal, and conflict resolution skills.
• Strong organizational, decision-making, and problem-solving abilities.