Operations Manager

Transdev Canada; Kelowna; On-site; CAD 88,000 - 108,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Career advancement

Community impact

Job summary

Transdev Canada is seeking an Operations Manager for our Kelowna location. Lead a high-performing transit operation with a focus on safety, reliability, and people leadership.

You’ll manage dispatch, scheduling, and service coordination while developing a proactive safety culture and delivering operational excellence across the site. You’ll coach frontline leaders, oversee safety initiatives, investigate incidents with corrective actions, and collaborate with Maintenance, Safety, HR, and other

Qualifications

• 5+ years of leadership experience in transportation, operations, or related field.
• Proven track record delivering safety initiatives and promoting a strong safety culture.
• Experience conducting incident investigations and implementing corrective actions is an asset.
• Experience in a unionized environment is preferred.
• Strong leadership, coaching, and employee development skills.
• Excellent problem-solving and decision-making abilities in fast-paced operational environments.
• Experience with dispatch, scheduling, fleet operations, or public transit is preferred.
• Strong communication, organizational, and stakeholder management skills.
• Valid Class 5 driver’s license required; Class 2 with air brakes is an asset.

Responsibilities

• Lead daily transit operations and support frontline leaders to ensure safe, reliable service.
• Coach supervisors and employees on safe behaviours and continuous improvement.
• Oversee safety training programs, incident investigations, and corrective actions.
• Manage labour relations and scheduling to keep service operating efficiently.
• Monitor operational performance, investigate incidents, and implement corrective actions.
• Collaborate with Maintenance, Safety, HR, and other departments to drive operational excellence.
• Lead and develop Transit Supervisors and frontline staff; participate in hiring and onboarding.
• Provide timely dispatch, service monitoring, and coordination to keep buses moving.
• Support General Manager and contribute to continuous improvement initiatives.

Skills

Leadership

Safety culture

Incident investigations

Union environment

Communication

Dispatch scheduling

Problem solving

Stakeholder management

Driver's license

Job description

Transdev Canada is hiring an Operations Manager for our Kelowna location

At Transdev, our values Care, Share, Dare, Deliver guide everything we do, and as an Operations Manager, you’ll bring them to life every day through your leadership, decisions, and commitment to safe, reliable service.
In Kelowna, you’ll lead a high-performing transit operation with a strong focus on safety performance operational excellence, and people leadership. This role is ideal for a leader who enjoys balancing day-to-day operations with building a proactive safety culture that protects employees, passengers, and the communities we serve.

We’re looking for a hands‑on Operations Manager to lead daily transit operations, support frontline leaders, champion safety initiatives, and ensure reliable service delivery. If you thrive in a fast‑paced environment and enjoy developing people while continuously improving operations, we’d love to hear from you.

What you’ll do

• Lead by example in building and maintaining a proactive safety‑first culture across theoperation.
• Promote safe work practices and ensure compliance with company policies, legislative requirements, and client expectations.
• Coach supervisors and employees on safe behaviours, accountability, and continuous improvement.
• Manage employee injury claims and return to work programs by liaising with Worksafe BC and internal stakeholders
• Provide oversight of the safety training program ensuring content, facilitation, and competency validations meet compliance, internal and client requirements.
• Participate in the site’s Joint Occupational Health and Safety Committee as a management representative
• Lead operational response during incidents and emergencies, ensuring appropriate investigation, reporting, and corrective actions are completed.
• Monitor safety performance, identify trends, and implement initiatives that reduce risk and improve operational performance.
• Keep daily transit operations moving by overseeing dispatch, service monitoring, and operational coordination.
• Help ensure service runs on time and operators are set up for success each day.
• Jump in to support dispatch or scheduling when needed—no task is too big or too small.
• Lead and develop a team of Transit Supervisors and frontline employees.
• Play a key role in hiring, onboarding, coaching, and developing employees.
• Conduct performance management, coaching, and employee development conversations.
• Handle employee relations matters fairly, consistently, and professionally.
• Support scheduling, routing, and staffing to keep service operating efficiently.
• Monitor operational performance, investigate incidents, resolve customer concerns, and implement corrective actions.
• Ensure operational investigations are completed thoroughly and lessons learned are shared across the operation.
• Collaborate closely with Maintenance, Safety, HR, and other departments to drive operational excellence.
• Deliver operational and safety training while reinforcing company standards and expectations.
• Step into leadership responsibilities as required, including supporting the General Manager.
• Contribute ideas and continuous improvement initiatives that strengthen operational performance, safety, and customer service.
• Support labour relations activities within a unionized environment.

Your Profile

• 3–5+ years of leadership experience in transportation, operations, or a related industry.
• Demonstrated experience leading safety initiatives and promoting a strong safety culture.
• Experience conducting incident investigations and implementing corrective actions is an asset.
• Experience in a unionized environment is preferred.
• Strong leadership, coaching, and employee development skills.
• Excellent problem-solving and decision-making abilities in fast-paced operational environments.
• Experience with dispatch, scheduling, fleet operations, or public transit is preferred.
• Strong communication, organizational, and stakeholder management skills.
• Valid Class 5 driver’s licence required, Class 2 licence (with air brakes) would be considered an asset.

The perks

• A competitive annual salary between $88,000.00 and $108,000.00
• A comprehensive compensation & benefits package that includes annual bonus, paid vacation, extended health benefits, RRSP & insurance.
• Career advancement opportunities due to a strong presence across North America.
• The ability to have a positive social impact and to serve your local community.

Location and schedule

• Kelowna, BC.
• Monday–Friday, 40 hours per week. Shifts may vary between day time and evening coverage, due to the nature of transit operations, weekends and on‑call support may be required.

Join an international Group strongly rooted in the communities

Transdev is an international leader in mobility at the service of communities. We design and operate public transport networks - buses, coaches, trams, trains, shared bikes, ferries, and more - to empower freedom to move everyday thanks to safe, reliable and innovative solutions that serve the common good.

Because we are people serving people, our 100,000 employees have a positive impact on people and society. It is by taking care of them that we empower people to move forward.

In March 2023,Transdev Canadaexpanded its reach in western Canada by acquiringFirst Transit. By joining forces, Transdev Canada is now the largest multi-modal privately owned transportation company in Canada.