Dispatcher/Scheduler

Transdev Canada; Abbotsford; On-site; CAD 41,000 - 45,000; Part time

Benefits offered by this job

Competitive pay

Dynamic work environment

Social impact through mobility

Job summary

Transdev Canada is seeking a Casual Transit Dispatcher / Scheduler for Abbotsford, with support in Chilliwack as needed. The role focuses on real-time coordination of operators, vehicles, and service to keep transit running smoothly.

Ideal candidates bring dispatch and scheduling experience, strong communication, and the ability to handle fast-paced environments. This casual, on-site position requires availability evenings, weekends, and holidays as needed.

Qualifications

• Two years of dispatch or closely related operational experience with professional references.
• Experience in dispatching, scheduling, transportation, logistics, customer service, or operations.
• Strong verbal and written communication skills.

Responsibilities

• Prepare and manage daily operator schedules and vehicle assignments.
• Dispatch operators and coordinate service according to schedules and requirements.
• Monitor service in real time and respond to delays, disruptions, and absences.
• Coordinate operator coverage for vacations, sick calls, and absences.
• Maintain communication with drivers, supervisors, and management to support daily service delivery.
• Record and update attendance, service, incident, and operational information.
• Maintain records in scheduling and dispatch systems.
• Support service recovery and emergency response procedures.

Skills

Dispatch experience

Scheduling experience

Transportation knowledge

Logistics

Customer service

Operations

Education

High School Diploma

Tools

Microsoft Office

Dispatch software

Job description

Transdev Canada is hiring a Casual Transit Dispatcher / Scheduler for our Abbotsford location, with support required in Chilliwack as required.

At Transdev, our values Care, Share, Dare, Deliver guide everything we do. As a Transit Dispatcher / Scheduler, you will be at the centre of daily transit operations, helping ensure operators, vehicles, and service are coordinated safely and efficiently.

This is a fast-paced, hands‑on operational role where you will monitor service in real time, coordinate with frontline employees, respond to unexpected changes, and make decisions that help keep transit service running smoothly.

Your role:

• Prepare and manage daily operator schedules and vehicle assignments.
• Dispatch operators and coordinate service according to schedules, operational requirements, and company procedures.
• Monitor transit service in real time and respond quickly to delays, disruptions, absences, and other operational issues.
• Coordinate operator coverage for vacations, sick calls, and unexpected absences.
• Maintain regular communication with drivers, supervisors, and management to support daily service delivery.
• Support HandyDART dispatching and scheduling as required.
• Record and update attendance, service, incident, and operational information accurately.
• Maintain accurate records in scheduling, dispatch, and other operational systems.
• Assist with service recovery and emergency response procedures when required.
• Identify and communicate operational issues promptly and escalate concerns when appropriate.
• Follow all company policies, procedures, safety requirements, and regulatory standards.
• Perform other related duties as required.

The perks:

• Competitive hourly pay of $30.72 per hour
• A dynamic and supportive work environment.
• The opportunity to make a positive social impact by supporting sustainable mobility solutions.
• The opportunity to work for a global organization committed to diversity, inclusion, and employee development.
• Opportunities for career growth and advancement across Transdev's North American operations.

Your profile:

• Minimum two (2) years of dispatch or closely related operational experience, supported by professional references.
• Grade 12 education or High School Diploma.
• Experience in dispatching, scheduling, transportation, logistics, customer service, or operations.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Ability to make sound decisions and respond effectively to unexpected situations.
• Proficiency with Microsoft Office and the ability to learn and use dispatch and scheduling software.
• Ability to work independently and take responsibility for operational decisions.
• Ability to remain calm, professional, and solution-focused under pressure.
• Knowledge of local geography and public transportation is considered an asset.
• Previous experience in transit, HandyDART, logistics, fleet, or transportation operations is considered an asset.
• Dispatch training or certification is considered an asset.
• Casual, on-site, unionized position based in Abbotsford, with work in Chilliwack as required.
• The operation runs seven days a week, and availability for evenings, weekends, and holidays is required based on operational needs.
• As a casual employee, hours and shifts will vary according to operational requirements.

Join an International Group strongly rooted in the communities

Transdev is an international leader in mobility at the service of communities. We design and operate public transport networks - buses, coaches, trams, trains, shared bikes, ferries, and more - to empower freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good.

Because we are people serving people, our 105,000 employees have a positive impact on people and society. It is by taking care of them that we empower people to move forward.

In March 2023, Transdev Canada expanded its reach in western Canada by acquiring First Transit. By joining forces, Transdev Canada is now the largest multi-modal privately owned transportation company in Canada.