Transit Supervisor

Transdev Canada; Victoria; On-site; AUD 43,563 - 47,779; Full time

Benefits offered by this job

Hourly wage increase to CAD 34.19

Benefits after probation

Career growth opportunities

Impact public transportation

Inclusive workplace

Job summary

Transdev Canada in Victoria, BC is hiring a Transit Supervisor to oversee daily transit operations and support operators. You will coordinate on-road and in-office activities, monitor service delivery, and respond to disruptions while ensuring safety and performance in alignment with the CBA.

The role is full-time and on-site, with an evening shift (2pm–10:30pm). Compensation starts at CAD 31.06/hour, increasing on probation, with benefits after probation and opportunities for career growth.

Qualifications

• High school diploma or equivalent.
• 3–5 years of experience in public transit operations, including at least 2 years in a supervisory or leadership role.
• Strong knowledge of transit operations, traffic laws, and safety regulations.

Responsibilities

• Provide on-road and in-office supervision of daily transit operations.
• Support operators with service issues, customer interactions, and operational challenges.
• Monitor service delivery, schedule adherence, and route performance.
• Respond to service disruptions, emergencies, customer concerns, and operational incidents.
• Conduct incident investigations, ride-along evaluations, safety inspections, and complete documentation.
• Promote safe work practices and ensure compliance with CBA.

Skills

Leadership

Supervision

Customer service

Conflict resolution

Communication

Problem solving

Decision making

Microsoft Office

Transit operations

Education

High school diploma or equivalent

Tools

Geotab

Traffic Studio

Job description

Transdev Canada is hiring a Transit Supervisor for our Victoria location.

As a Transit Supervisor, you will be responsible for supervising and coordinating daily transit operations, supporting operators, and ensuring safe, reliable, and efficient service for our customers. You will provide both on-road and in-office leadership, respond to operational challenges, investigate incidents, and work closely with dispatch, maintenance, and management to keep service running smoothly.

This is a full-time, unionized, on-site position based in Victoria, BC.

Your role:

• Provide on-road and in-office supervision of daily transit operations.
• Support operators with service issues, customer interactions, and operational challenges.
• Monitor service delivery, schedule adherence, and route performance.
• Respond to service disruptions, emergencies, customer concerns, and operational incidents.
• Conduct incident investigations, ride‑along evaluations, safety inspections, and complete required documentation.
• Promote safe work practices and ensure compliance with company policies, safety regulations, and the Collective Bargaining Agreement (CBA).
• Coach, mentor, and support operators to improve performance and customer service.
• Collaborate with dispatch, maintenance, and leadership to maintain reliable service.
• Monitor staffing levels and assist with shift coverage and operational communications.
• Prepare accurate reports related to incidents, investigations, operational activities, and performance.
• Build positive relationships with employees, customers, community partners, and external agencies.
• Participate in special events, service changes, and operational projects as required.
• Evening shift 2pm to 10:30 pm.

The perks:

• Competitive hourly wage of $31.06/hour, increasing to $34.19/hour upon successful completion of probation.
• Comprehensive benefits after successfully completing the probationary period (330 hour or six months, whichever comes first).
• A supportive and collaborative work environment.
• Opportunities for career growth across Transdev's North American operations.
• The opportunity to make a positive impact by supporting sustainable public transportation.
• A diverse and inclusive workplace that values employee development.

Your profile:

• High school diploma or equivalent.
• Valid BC Class 4 driver's licence preferred.
• Ability to pass a criminal background check and drug and alcohol screening.
• Minimum 3–5 years of experience in public transit operations, including at least 2 years in a supervisory or leadership role.
• Strong knowledge of transit operations, applicable traffic laws, and safety regulations.
• Previous experience in customer service and employee supervision.
• Security, conflict resolution, or incident management training is considered an asset.
• Excellent leadership, communication, interpersonal, and conflict resolution skills.
• Strong organizational, decision‑making, and problem‑solving abilities.
• Ability to remain calm and make sound decisions in fast‑paced or emergency situations.
• Proficiency with Microsoft Office and other Windows‑based applications.
• Experience using transit management systems such as Geotab, Traffic Studio, or similar software is an asset.
• Ability to perform the physical requirements of the role, including boarding and inspecting transit vehicles.
• Average 40 hours a week.
• This is a full‑time unionized position based in our Victoria location.