Transit Service Coordinator - Scheduler

CivicInfo BC; West Vancouver; On-site; CAD 45,000 - 65,000; Full time

Job summary

The West Vancouver Transit Department is seeking a Transit Service Coordinator I - Scheduler for a permanent full-time position. Reporting to the Manager of Planning and Service Delivery, you will oversee day-to-day scheduling of drivers and buses to ensure safe and efficient transit service.

The ideal candidate will have Grade 12 education, computer and customer service coursework or equivalent, experience in public transit or dispatching is a plus, and a valid Class 5 Driver’s Licence.

Qualifications

• Must have Grade 12 education and computer and customer service courses or equivalent experience.
• Proficiency with scheduling systems and related policies, procedures and practices.
• Ability to interpret departmental rules, regulations, and procedures.

Responsibilities

• Schedule transit vehicles and operators to ensure efficient service delivery.
• Provide advice, assistance, and technical support for scheduling systems and policies.
• Prepare and maintain departmental reports and records.
• Maintain positive working relationships with internal and external contacts.

Skills

Attention to detail

Multi-tasking

Customer service

Education

Grade 12 education

Computer and customer service courses

Tools

Microsoft 365

Scheduling software

Job description

TRANSIT SERVICE COORDINATOR I - SCHEDULER

(Permanent Full-Time)
Located on the traditional, ancestral and unceded lands of the Musqueam, Squamish, and Tsleil-Waututh Nations, West Vancouver is a vibrant community on the North Shore and home to parks, beaches, and to sports, recreation and arts amenities. We are seeking employees with a passion for public service who share our commitment to creating a complete, inclusive and livable community. Our dedicated staff deliver services, operate facilities and run the programs that enhance the well-being of our community.
The West Vancouver Transit Department is now accepting applications for a Permanent Full-Time Transit Service Coordinator I - Scheduler. Reporting to the Manager of Planning and Service Delivery, this position is primarily responsible for the day-to-day scheduling of drivers and buses to ensure the effective and efficient delivery of Transit services. If you excel at multi-tasking in a fast-paced work environment and have a high degree of attention to detail, apply today for a great career opportunity.

Key responsibilities for this position include:

• ensuring that the organization is operating in accordance with the National Safety Code and Collective Agreement requirements;
• preparing, posting, and maintaining schedules for transit vehicles and operators;
• provides advice, assistance, and technical support regarding the use of the scheduling systems and related policies, procedures and practices; and
• performing other related work as required.

The successful candidate will have / be:

• the ability to understand and interpret departmental rules, regulations, policies, and procedures;
• the ability to maintain positive working relationships with both internal and external contacts;
• the ability to prepare and maintain a variety of departmental reports and records;
• proficiency with MS 365 products including Word and Excel; and
• skilled at troubleshooting complex logistical problems.

The preferred candidate is familiar with the North Shore and surrounding area, and possesses Grade 12 education supplemented by computer, and customer service courses or a combination of education and practical experience in a similar environment. Relevant experience in a public transit or charter bus dispatching would be considered an asset. A valid Class 5 Driver’s Licence is required.
Successful candidates will be required to provide an acceptable driver’s abstract, a police information check, and copies of relevant credentials.
The successful candidate is required to supply a police information check and a copy of their credentials.
This posting does not list all the duties of the position, nor does it fully detail the required skills, knowledge and abilities, licenses and certificates required of candidates. For details please refer to the class specification which is available for inspection on WestNet or contact Human Resources to request a copy.

Position Status:
Union (WVMEA) – Permanent Full-Time
Hours of Work:
40 hours per week – Monday to Friday
(hours and days of work may vary)
Starting Rate of Pay:
$39.86 per hour
(This position has a pay structure with five steps which increase annually)
Closing Date:
11:59 p.m. on Tuesday, November 3, 2026
If you have any questions please contact us at [e-mail]