Transit Dispatcher: Lead On-Time Routes & Driver Coach

First Student, Inc.; Iroquois Falls; On-site; CAD 41,000 - 50,000; Full time

Job summary

First Student, Inc. is seeking a Dispatcher to ensure on-time bus routes and to counsel drivers and monitors. You will manage scheduling, handle high-volume phone and radio traffic, and serve as the primary liaison with major contracted customers.

Responsibilities include handling reservations and payroll tasks, addressing drop-off and pick-up issues, and supporting day-to-day operations under supervision. Strong communication and prior dispatch experience are required.

Qualifications

• 3-5 years experience in dispatch or terminal operations.
• High school diploma or equivalent.
• Basic knowledge of radio dispatch equipment.
• Excellent communication and customer service skills.
• Ability to deliver under time constraints and deadlines.
• Previous terminal operations, dispatch, or driver experience.
• Computer literate.
• Subject to background check.

Responsibilities

• Oversees all routes and scheduling of buses.
• Counsels and coaches drivers and monitors.
• Handles heavy phone and radio traffic.
• Takes all scheduling and driver complaints, reporting to Operations Supervisor/Contract Manager.
• Serves as primary communication liaison with major contracted customer.
• May handle charter reservations, billing, or driver payroll.
• Provides solutions to drop-off and pick-up problems.
• Handle back-up driver duties or perform miscellaneous clerical duties as needed.
• Completes assignment of special projects.
• Assists with supervision of day-to-day operations.

Skills

Communication skills

Customer service

Time management

Radio dispatch equipment knowledge

Computer literacy

Background check

Education

High school diploma or equivalent

Job description

First Student, Inc. is seeking a Dispatcher to ensure on-time bus routes and to counsel drivers and monitors. You will manage scheduling, handle high-volume phone and radio traffic, and serve as the primary liaison with major contracted customers.

Responsibilities include handling reservations and payroll tasks, addressing drop-off and pick-up issues, and supporting day-to-day operations under supervision. Strong communication and prior dispatch experience are required.