Dispatcher

First Student Shared Services; Hamilton; Vor Ort; CAD 43.000 - 53.000; Vollzeit

Zusammenfassung

First Student in Ontario is seeking a Lead Dispatcher to oversee all routes and scheduling, coaching drivers, and ensuring on-time performance of routes. The role emphasizes safety and strong customer service in a large North American network.

The position is permanent, full-time and requires 3-5 years of dispatch experience, a high school diploma, and solid communication skills. Compensation starts at $48,000 per year with opportunities for growth.

Qualifikationen

• 3-5 years experience in dispatch or related role.
• High school diploma or equivalent required.
• Basic knowledge of radio dispatch equipment.
• Excellent communication and customer service skills.
• Ability to meet deadlines and work under time constraints.
• Experience in terminal operations, dispatch, or driver roles; background check required.

Aufgaben

• Oversee all routes and scheduling of buses.
• Counsel and coach drivers and monitors.
• Handle heavy phone and radio traffic.
• Receive scheduling and driver complaints; report to Operations Supervisor/Contract Manager.
• Serve as primary liaison with major contracted customer.
• May handle charter reservations, billing, or driver payroll.
• Provide solutions to drop-off and pick-up problems.
• Assist with back-up driver duties and clerical tasks as needed.
• Complete assignment of special projects.
• Assist with day-to-day supervision of operations.

Kenntnisse

Dispatch experience

Communication skills

Customer service

Time management

Ausbildung

High school diploma or equivalent

Tools

Radio dispatch equipment

Jobbeschreibung

At First Student, our Dispatchers are a constant reflection of our company's commitment to safety and customer service.The Dispatcher is responsible for dispatching all buses, ensuring on-time perf

Permanent, Full-time

We are seeking a Lead Dispatcher for one of the largest independent distributors in Ontario.This company is a family-owned Canadian business and a Platinum Club winner of Canada’s Best Managed Comp

At First Student, our Dispatchers are a constant reflection of our company's commitment to safety and customer service. The Dispatcher is responsible for dispatching all buses, ensuring on-time performance of routes, and counseling drivers and monitors on front line.

At First Student, we are proud to offer:

• Tremendous Career Advancement Opportunities due to a strong presence across North America
• Positive and rewarding work environment

Dispatcher Responsibilities:

• Oversees all routes and scheduling of buses
• Counsels and coaches drivers and monitors
• Handles heavy phone and radio traffic
• Takes all scheduling and driver complaints, report to Operations Supervisor/Contract Manager
• Serves as primary communication liaison with major contracted customer
• May handle charter reservations, billing, or driver payroll
• Provides solutions to drop-off and pick-up problems
• Handle back-up driver duties or perform miscellaneous clerical duties as needed
• Completes assignment of special projects
• Assists with supervision of day-to-day operations

Dispatcher Experience and Skills Required:

• 3-5 years experience
• High school diploma or equivalent
• Basic knowledge of radio dispatch equipment
• Excellent communication and customer service skills
• Ability to deliver under time constraints and deadlines
• Previous terminal operations, dispatch, or driver experience
• Subject to background check

Compensation

$48,000

First Students commitment to putting our customers first, dedication to safety, and an ambition to deliver dependable transportation makes for a working environment you'll love. As a huge company with 120,000 staff and over 2.5 billion customers worldwide, you'll also enjoy security, a brilliant future, and excellent training.

We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

supports future growth for all.\