Dispatcher

First Student, Inc.; Iroquois Falls; On-site; CAD 41,000 - 50,000; Full time

Job summary

First Student, Inc. is seeking a Dispatcher to ensure on-time bus routes and to counsel drivers and monitors. You will manage scheduling, handle high-volume phone and radio traffic, and serve as the primary liaison with major contracted customers.

Responsibilities include handling reservations and payroll tasks, addressing drop-off and pick-up issues, and supporting day-to-day operations under supervision. Strong communication and prior dispatch experience are required.

Qualifications

• 3-5 years experience in dispatch or terminal operations.
• High school diploma or equivalent.
• Basic knowledge of radio dispatch equipment.
• Excellent communication and customer service skills.
• Ability to deliver under time constraints and deadlines.
• Previous terminal operations, dispatch, or driver experience.
• Computer literate.
• Subject to background check.

Responsibilities

• Oversees all routes and scheduling of buses.
• Counsels and coaches drivers and monitors.
• Handles heavy phone and radio traffic.
• Takes all scheduling and driver complaints, reporting to Operations Supervisor/Contract Manager.
• Serves as primary communication liaison with major contracted customer.
• May handle charter reservations, billing, or driver payroll.
• Provides solutions to drop-off and pick-up problems.
• Handle back-up driver duties or perform miscellaneous clerical duties as needed.
• Completes assignment of special projects.
• Assists with supervision of day-to-day operations.

Skills

Communication skills

Customer service

Time management

Radio dispatch equipment knowledge

Computer literacy

Background check

Education

High school diploma or equivalent

Job description

At First Student, our Dispatchers are a constant reflection of our company's commitment to safety and customer service. The Dispatcher is responsible for dispatching all buses, ensuring on-time performance of routes, and counseling drivers and monitors on front line.

At First Student, we are proud to offer:

• Tremendous Career Advancement Opportunities due to a strong presence across North America

• Positive and rewarding work environment

Dispatcher Responsibilities:

• Oversees all routes and scheduling of buses

• Counsels and coaches drivers and monitors

• Handles heavy phone and radio traffic

• Takes all scheduling and driver complaints, report to Operations Supervisor/Contract Manager

• Serves as primary communication liaison with major contracted customer

• May handle charter reservations, billing, or driver payroll

• Provides solutions to drop-off and pick-up problems

• Handle back-up driver duties or perform miscellaneous clerical duties as needed

• Completes assignment of special projects

• Assists with supervision of day-to-day operations

Dispatcher Experience and Skills Required:

• 3-5 years experience

• High school diploma or equivalent

• Basic knowledge of radio dispatch equipment

• Excellent communication and customer service skills

• Ability to deliver under time constraints and deadlines

• Previous terminal operations, dispatch, or driver experience

• Computer literate

• Subject to background check

Compensation

$45,240

First Students commitment to putting our customers first, dedication to safety, and an ambition to deliver dependable transportation makes for a working environment you'll love. As a huge company with 120,000 staff and over 2.5 billion customers worldwide, you'll also enjoy security, a brilliant future, and excellent training.

We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

supports future growth for all.

First for a reason:

At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.