Dispatcher

Nilesschools; Windsor; On-site; CAD 40,000 - 60,000; Full time

Benefits offered by this job

Career advancement opportunities

Positive work environment

Job summary

An established industry player is seeking a dedicated Dispatcher to join their team in Windsor. This role is crucial for ensuring the smooth operation of bus routes and maintaining high standards of safety and customer service. As a Dispatcher, you'll manage scheduling, communicate with drivers, and solve logistical challenges. With a commitment to employee growth and a positive work environment, this opportunity offers tremendous career advancement potential. If you have dispatch experience and excellent communication skills, this is your chance to make a meaningful impact in a vital role within a large organization.

Qualifications

• 3-5 years dispatch experience required.
• Excellent communication and customer service skills are essential.

Responsibilities

• Oversee all routes and scheduling of buses.
• Counsel and coach drivers and monitors on performance.
• Handle heavy phone and radio traffic.

Skills

Dispatch experience

Communication skills

Customer service skills

Ability to work under deadlines

Computer literacy

Education

High school diploma or equivalent

Tools

Radio dispatch equipment

Job description

First for a reason:

At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.

At First Student, our Dispatchers are a constant reflection of our company’s commitment to safety and customer service. The Dispatcher is responsible for dispatching all buses, ensuring on-time performance of routes, and counseling drivers and monitors on the front line. We are now hiring a Dispatcher in Windsor, ON.

At First Student, we are proud to offer:

1. Tremendous Career Advancement Opportunities due to a strong presence across North America
2. Positive and rewarding work environment

Dispatcher Responsibilities:

1. Oversees all routes and scheduling of buses
2. Counsels and coaches drivers and monitors
3. Handles heavy phone and radio traffic
4. Takes all scheduling and driver complaints, report to Operations Supervisor/Contract Manager
5. Serves as primary communication liaison with major contracted customer
6. May handle charter reservations, billing, or driver payroll
7. Provides solutions to drop-off and pick-up problems
8. Handles back-up driver duties or performs miscellaneous clerical duties as needed
9. Completes assignment of special projects
10. Assists with supervision of day-to-day operations

Dispatcher Experience and Skills Required:

1. 3-5 years dispatch experience
2. High school diploma or equivalent
3. Basic knowledge of radio dispatch equipment
4. Excellent communication and customer service skills
5. Ability to deliver under time constraints and deadlines
6. Previous terminal operations, dispatch, or driver experience
7. Computer literate
8. Subject to background check

First Student's commitment to putting our customers first, dedication to safety, and ambition to deliver dependable transportation makes for a working environment you'll love. As a huge company with 120,000 staff and over 2.5 billion customers worldwide, you'll also enjoy security, a brilliant future, and excellent training.
Apply today to join our team!
We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce; therefore, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. First is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles, California, First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance. First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all.