Dispatcher

First Student, Inc.; Hamilton; On-site; CAD 42,000 - 64,000; Full time

Benefits offered by this job

Career advancement opportunities

Positive work environment

Job summary

First Student, Inc. is seeking a Dispatcher to oversee bus routes, coordinate daily schedules and support drivers across our Ontario operations. The role emphasizes safety, on-time performance and clear communication with field staff.

You will manage heavy phone and radio traffic, resolve scheduling issues, and liaise with the Operations Supervisor to ensure service reliability for students and passengers. Join a large North American network committed to safety, customer service, and career

Qualifications

• Requires 3–5 years of experience in dispatch or operations.
• Excellent communication and customer service skills.
• Ability to deliver under time constraints and deadlines.
• Computer literate and proficient with dispatch systems.

Responsibilities

• Oversees all routes and scheduling of buses.
• Counsels and coaches drivers and monitors.
• Handles high volumes of phone and radio traffic.
• Reports scheduling issues to Operations Supervisor/Contract Manager.
• Acts as liaison with major contracted customer.
• May handle charter reservations, billing, or driver payroll.
• Provides solutions to drop-off and pickup problems.
• Performs miscellaneous clerical duties as needed.
• Assists with supervision of day-to-day operations.

Skills

Communication skills

Dispatch experience

Time management

Computer literacy

Radio dispatch knowledge

Education

High school diploma or equivalent

Tools

Radio dispatch equipment

Job description

At First Student, our Dispatchers are a constant reflection of our company's commitment to safety and customer service. The Dispatcher is responsible for dispatching all buses, ensuring on-time performance of routes, and counseling drivers and monitors on front line.

At First Student, we are proud to offer:

• Tremendous Career Advancement Opportunities due to a strong presence across North America
• Positive and rewarding work environment

Dispatcher Responsibilities:

• Oversees all routes and scheduling of buses
• Counsels and coaches drivers and monitors
• Handles heavy phone and radio traffic
• Takes all scheduling and driver complaints, report to Operations Supervisor/Contract Manager
• Serves as primary communication liaison with major contracted customer
• May handle charter reservations, billing, or driver payroll
• Provides solutions to drop-off and pick-up problems
• Handle back-up driver duties or perform miscellaneous clerical duties as needed
• Completes assignment of special projects
• Assists with supervision of day-to-day operations

Dispatcher Experience and Skills Required:

• 3-5 years experience
• High school diploma or equivalent
• Basic knowledge of radio dispatch equipment
• Excellent communication and customer service skills
• Ability to deliver under time constraints and deadlines
• Previous terminal operations, dispatch, or driver experience
• Computer literate
• Subject to background check

First Students commitment to putting our customers first, dedication to safety, and an ambition to deliver dependable transportation makes for a working environment you'll love. As a huge company with 120,000 staff and over 2.5 billion customers worldwide, you'll also enjoy security, a brilliant future, and excellent training.

We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

First for a reason:

At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.