Training Specialist

Metro Supply Chain; Mississauga; On-site; CAD 50,000 - 90,000; Full time

Job summary

Join a forward-thinking company that has been a leader in supply chain solutions for over 50 years. This role is crucial in supporting the Transportation Group, where you will create and standardize workflows, ensuring compliance and efficiency. You will collaborate with various teams to enhance service quality and improve processes. With opportunities for career growth and a commitment to employee well-being, this position offers a chance to make a significant impact in a dynamic environment. If you are passionate about logistics and documentation, this role is perfect for you.

Benefits

Comprehensive Health Coverage

Retirement Plans

Wellness Programs

Employee Recognition Events

Community Involvement Opportunities

Qualifications

• 5+ years in 3PL, transportation, or warehousing with a focus on documentation.
• Experience in training operational teams and developing training materials.

Responsibilities

• Develop and maintain operational documentation for transportation processes.
• Train teams and coordinate work priorities to ensure compliance.

Skills

Process Documentation

Training Skills

Communication Skills

Analytical Skills

Project Coordination

Education

Secondary School Diploma

Supply Chain Certification

Degree in Supply Chain

Tools

Transportation Management Systems (TMS)

Warehouse Management Systems (WMS)

Routing/Planning Software

Job description

Metro Supply Chain - Company Overview

Metro Supply Chain is a strategic supply chain solutions partner to some of the world's fastest-growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data-driven solutions, fueled by advanced systems and technology, to fulfill complex and challenging distribution needs. Managing 19 million square feet across more than 175 sites in North America and Europe with a team of 9,000, it is one of Canada's largest privately owned supply chain solutions companies. Metro Supply Chain was a 2024 winner of Canada's Best Managed Companies, recognized for its strategic expertise, culture of innovation, and commitment to its people and communities.

Role Summary

This role supports the Transportation Group by creating and standardizing workflows, work instructions, processes, documentation, and templates to ensure compliance. You will collaborate with various Transportation operations teams to prioritize business processes for new account onboarding, service expansion, and maintaining existing standards.

Key Responsibilities

• Develop and maintain operational documentation such as workflows, work instructions, bulletins, SOPs, and training materials.
• Coordinate work priorities, meet deadlines, and ensure all documentation is reviewed and approved by relevant stakeholders.
• Train operational teams using various methods, including video, online modules, and group sessions.
• Serve as a Subject Matter Expert (SME) for transportation processes and best practices, advocating for compliance and applying lean principles.
• Act as a liaison between departments, service providers, customers, warehouses, and drivers during rollouts and process changes.
• Conduct assessments, update documentation, and manage a centralized repository for transportation documentation.
• Support the implementation of programs and policies to improve efficiency, reduce costs, and enhance customer service.
• Prepare training plans and support operational teams, managers, and drivers to ensure adherence to best practices.
• Coordinate training programs for peak periods and new initiatives to maintain service quality and process compliance.

Qualifications & Experience

• Secondary school or college diploma; Supply Chain certification or degree is a plus.
• Minimum of 5 years' experience in 3PL, transportation, or warehousing.
• Experience in training and process documentation.
• Knowledge of logistics systems such as TMS, WMS, and routing/planning software.
• Strong communication, interpersonal, and analytical skills.
• Project coordination or management experience is advantageous.
• Ability to travel between Metro locations as needed.

Why Join Us

• Work in a safety-first environment.
• Opportunities for career growth in a growing company.
• Comprehensive benefits including health coverage, retirement plans, and wellness programs.
• Employee recognition and social events.
• Community involvement opportunities.