Process & Training Specialist

Metro Supply Chain Group; Mississauga; On-site; CAD 60,000 - 90,000; Full time

Job summary

An established industry player in supply chain solutions is seeking a Process & Training Specialist to enhance operational efficiency. This role involves creating and standardizing workflows, training teams, and ensuring compliance with best practices. You'll collaborate closely with transportation teams to streamline processes and support new account onboarding. With a commitment to safety and employee growth, this company offers comprehensive benefits and opportunities for career advancement. Join a dynamic team dedicated to delivering exceptional service and innovative solutions in a rapidly evolving industry.

Benefits

Comprehensive Health Benefits

Dental Insurance

Vision Insurance

Wellness Programs

Retirement Savings Plan

Company Apparel Allowance

Social Events

Community Involvement Opportunities

Qualifications

• 3-5 years experience in 3PL, transportation, or warehousing.
• Strong ability to write clear processes and work instructions.

Responsibilities

• Create operational documentation including workflows and SOPs.
• Conduct effective training across various levels of operations.

Skills

Interpersonal Skills

Verbal Communication

Written Communication

Analytical Skills

Project Coordination

Education

Secondary School Diploma

Supply Chain Certification

College Diploma

Tools

TMS

WMS

Computer Software

Job description

Process & Training Specialist
Mississauga, ON, Canada
Req #3615
Saturday, April 26, 2025

Join our team

Metro Supply Chain is a strategic supply chain solutions partner to some of the world’s fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data-driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 19 million square feet across more than 175 sites in North America and Europe with a team of 9,000, it is one of Canada’s largest privately owned supply chain solutions companies. Metro Supply Chain was a 2024 winner of Canada’s Best Managed Companies, recognized for its strategic expertise, innovation, and commitment to its people and communities.

This role supports the Transportation Group by creating and standardizing workflows, work instructions, processes, and supporting documentation to ensure compliance. You will collaborate with transportation teams to prioritize business processes for new account onboarding, service expansion, and maintaining standards.

The Process & Training Specialist will be a subject matter expert in transportation processes, capable of training operational teams through various methods such as videos, online modules, and group meetings. The role also involves advocating for compliance and applying lean principles to support work and customer commitments.

Responsibilities

• Create operational documentation including workflows, work instructions, SOPs, and training materials.
• Maintain reference manuals and guides for operational use.
• Coordinate work priorities to meet deadlines.
• Ensure documentation is reviewed and approved by relevant stakeholders.
• Liaise with operations and interdepartmental teams to understand and train on processes.
• Build and maintain relationships across operations and transportation teams.
• Support management in implementing programs to improve efficiency, reduce costs, and enhance customer service.
• Conduct effective training across various levels of operations.
• Standardize documentation to promote consistency and adherence to best practices.
• Act as a liaison during new rollouts and process changes with internal and external stakeholders.
• Perform assessments and update documentation as needed.
• Manage and maintain a centralized documentation repository.
• Develop training plans and execute rollout strategies.
• Support operational teams, managers, and drivers with training and guidance.
• Maintain training records and ensure compliance.
• Lead training initiatives during peak periods or when introducing new documentation.

Education & Experience

• Secondary school or college diploma, with a solid understanding of business administration.
• Supply chain certification, diploma, or degree is a strong asset.
• At least 3-5 years of experience in 3PL, transportation, or warehousing.
• Experience in training groups is highly desirable.
• Strong interpersonal, verbal, and written communication skills.
• Proven ability to write clear processes and work instructions.
• Knowledge of logistics systems such as TMS, WMS, and routing/planning tools.
• Proficiency with computer hardware and software.
• Excellent analytical and reporting skills.
• Ability to work effectively in a dynamic, high-demand environment.
• Project coordination or management experience is a plus.
• Valid vehicle access for site visits as needed.

Why Join Us

• Prioritize safety in the work environment.
• Opportunity for career growth within a expanding company.
• Comprehensive benefits including health, dental, vision, and wellness programs.
• Retirement savings plan with company match.
• Company apparel allowance and social events.
• Community involvement opportunities.

We are an equal opportunity employer committed to diversity and inclusion. Applications from all qualified individuals are encouraged. If you require accommodation during the recruitment process, please contact our Human Resources Team.

Other details:

• Job Family: Metro Supply Chain (MTH)
• Job Function: Transportation - Last Mile
• Pay Type: Salary

Apply Now