Training Program Manager

proSapient; Toronto; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

proSapient seeks a Training Program Manager to develop and enhance training for client services. The ideal candidate will bring sales experience and expertise in training delivery, fostering an inclusive learning environment. Responsibilities include onboarding new associates and collaborating with teams to improve client engagement.

Benefits

Private benefits plan covering prescription, dental, and vision

Employee Assistance Program

Enhanced maternity and paternity package

15 days annual leave

Paid sick leave policy

Remote working days annually

Team social events

Corporate events

Qualifications

• Experience in a sales & outbound environment.
• Proven track record in client growth and revenue generation.
• Mandatory experience in creating and evaluating training sessions and content.

Responsibilities

• Create and deliver training for new associates.
• Identify training needs with multiple departments.
• Continuously evaluate and improve training programs.

Skills

Sales experience

Training delivery

Client management

Mentoring

Job description

Everyday, somewhere in the world, important decisions are made. Whether it is a private equity company deciding to invest millions into a business or a large corporation implementing a new strategic direction, these decisions impact employees, customers, and other stakeholders.

Consulting and private equity firms come to proSapient when they need to discover knowledge to help them make great decisions and succeed in their goals. It is our mission to support them in their discovery of knowledge.

We help our clients find industry experts who can provide their knowledge via interview or survey: we curate this knowledge in a market-leading software platform; and we help clients surface knowledge they already have through expansive knowledge management.

As we rapidly scale, we're on the lookout for a Training Program Manager to join the team. The role of Training Program Manager (Client Services) is to create clear and compelling journeys for our Client Services department, with a particular focus on entry level and junior hires. The role is dedicated to creating, delivering and reviewing the training of new associates, guiding them through tailored learning paths that align with the specific needs of our diverse client portfolio and wider business needs.

This role is best suited to an individual with a background in a Sales or Client Services role - the ideal candidate will have had exposure and experience in a Sales or outbound environment, and are likely now looking to coach, mentor and train others to be successful!

Key focuses of the role include:

• Work with Client Services, Global People, Project Excellence and Business Operations teams to identify training needs and to support the creation of training programs to maximise learning outcomes across the AMER region

• Enhance existing training programs frequently, to develop new associates' skills and their understanding of client-specific workflows.

• Unlock opportunities to maximise interdepartmental knowledge sharing – partnering with Product, Surveys and wider teams to run product led update and learning sessions

• Build a wider learning strategy that combines both self-learning and instructive/ taught learning environments, to create a culture of continued growth and enhancing mindsets

• Create and develop training materials including presentations, playbooks, e-learning modules, and assessments.

• Coordinate onboarding and orientation sessions focused on company culture, product knowledge, and outbound methodology

• Deliver engaging classroom, virtual, and on-the-job training sessions

• Manage training delivery rota’s & content leaders – leading on all content delivery whilst utilising internal people when needed

• Continuously evaluate the roadmap for increasing client delivery taking into consideration both historical, and capacity available in the respective offices, whilst identifying challenges, risks and solutions

• Partner with Commercial, Client Services and People Teams to ensure the strategy for unlocking growth is aligned to the delivery capabilities and strategic business priorities

• Ensure all learning initiatives promote inclusivity and diversity in line with proLeaders values, and create and inclusive and encouraging space for all participants

• Gather feedback to ensure continuous improvement of learning activities and initiatives

• Identify high-potential graduates for accelerated development paths.

• Implement metrics to assess the effectiveness of training programs, making necessary adjustments based on feedback and performance data

• Continuously improve the program based on feedback, outcomes, and industry best practices.

• Oversee training of Senior Associates, Project Leads and Managers

• Create focus group sessions to promote knowledge sharing and best practices

Key experience for the role includes:

- Previous experience working in a sales & outbound environment, with a proven track record of client growth and/or revenue generation success

- Previous experience creating, delivering and evaluating training sessions & content is mandatory for this role

What we can offer you:

• An extended private benefits plan, that offers prescription, dental and vision coverage
• Access to our Employee Assistance Program
• Rewarding tenure gifts to thank our loyal staff
• An enhanced maternity and paternity package
• 15 days annual leave each year
• A paid sick leave policy of up to 10 days annually
• Up to 20 remote working days annually
• A hybrid working model, featuring three days per week in our modern downtown Toronto office
• Team socials – from Pizza to Caribbean to Korean food, we love to encourage our team to get together and try new experiences together!
• The opportunity to create, lead or participate in one of our many ERG groups, to help drive diversity, inclusion and understanding across our business
• Corporate Events: from quarterly gatherings to our annual Christmas & Summer parties, we love to celebrate, collaborate and have fun together!

Want to learn more? Take a look at our careers Notion page - https://prosapient.notion.site/Careers-at-proSapient-bfb1f316031b4dabbd9d40943cc4cc6f

___________________________________________________________________________________________________We are committed to building an inclusive workplace – did you know that marginalized groups are less likely to apply to jobs unless they meet every requirement listed? If you are interested in the above role, but don’t necessarily tick every box, we encourage you to apply anyway – this role could still be a great match!

At proSapient, we are an equal opportunity employer. As such, we offer equal employment opportunities without regard to race, colour, religion, sex (including pregnancy and gender identity), national origin, age, disability, genetic information, veteran status and other protected class characteristics. All employment is decided based on qualifications, merit, and business need.

Due to the regulated nature of our clients, all successfully offered candidates are subjected to thorough screening & pre-employment checks, including an enhanced background check, which can affect the outcome of any offer of employment.