Global Program Manager - Culture & Engagement

Manulife; Toronto; Hybrid; CAD 86,000 - 156,000; Full time

Job summary

A leading financial services provider seeks a Global Program Manager to oversee the design and execution of Culture & Engagement programs. This role involves collaboration across HR and communication teams, managing vendor relationships, and ensuring program excellence. The ideal candidate will have strong background in HR, exceptional project management skills, and the ability to thrive in a fast-paced environment while promoting organizational goals.

Benefits

Health, dental, and vision benefits

Mental health support

Generous paid time off

Retirement savings plans

Financial education resources

Qualifications

• 5-7+ years in HR, consulting, business strategy, or financial services.
• Experience presenting to senior leadership.
• Ability to manage multiple priorities in a fast-paced setting.

Responsibilities

• Lead design and implementation of Culture & Engagement programs.
• Manage vendor relationships and program assessments.
• Enhance employee experience through process improvements.

Skills

Project Management

Data Analytics

Communication

Organizational Skills

Change Management

Education

Bachelor’s degree in Human Resource Management

Business Administration or related field

Tools

Microsoft Office365

PowerBI

Job description

We are seeking a dynamic and experienced Global Program Manager for our Culture and Engagement Center of Expertise. In this role, you will guide the design, implementation, and change management of Culture & Engagement programs, ensuring alignment with our organizational objectives. You will coordinate and oversee programs to achieve excellence in quality and performance, while developing evaluation protocols for continuous improvement.

Position Responsibilities:

• Lead the design and implementation of Culture & Engagement programs to support organizational goals.

• Coordinate programs to ensure achievement of desired goals and outcomes.

• Uphold organizational standards of excellence, quality, and performance.

• Develop protocols for program assessment, evaluation, and improvement.

• Collaborate with program sponsors, cross-functional HR & Communications teams, and the Global Culture & Engagement Center of Expertise through all program phases.

• Plan and develop program scope, deliverables, resources, budget, and timelines for strategic initiatives, including managing translations and coordinating with vendors and partners.

• Act as program subject matter expert which requires end-to-end comprehension and accountability for the Culture & Engagement programs aligned to understanding of policy/process to answer questions from HRPs, AskHR escalations, etc.

• Manage vendor relationships, including inquiries, contract management and day-to-day operational elements for Culture & Engagement programs.

• Identify risks and opportunities across multiple programs within the department and develop strategies to address them.

• Analyze program risks, produce reports, and present findings to management and partners.

• Enhance employee experience through process improvements, automation, and the application of Human-Centered Design (HCD) principles.

• Generate reports to enable evidence-based decision-making by the CoE & Global HR and Communications.

• Utilize data and measurement tools to evaluate the impact of projects/programs on business outcomes.

• Ensure adherence to quality standards, HR data privacy, and other global enterprise policies.

• Collaborate effectively with geographically and culturally diverse colleagues, supporting global partners across multiple time zones.

• Act as a change agent, driving the organization toward its future vision.

• Foster relationships of trust with team members, sharing knowledge and expertise to achieve shared goals.

Required Qualifications:

• Bachelor’s degree in Human Resource Management, Business Administration or a related field.

• Minimum of 5-7+ years of growing responsibility in HR, consulting, business strategy, or financial services.

• Strong project and program management skills; excellent time management and organizational abilities.

• Experience with data analytics and proficiency in Excel for analyzing large data sets.

• Knowledge of change management principles.

• Ability to thrive in rapidly changing, collaborative environments.

• Capacity to manage multiple priorities in a fast-paced setting.

• Self-starter and team player with strong initiative and work ethic.

• Exceptional verbal and written communication skills; experience presenting to senior leadership.

• Proven leadership and partnership skills.

• Proficient in Microsoft Office365, including PowerPoint, Excel, and advanced Teams functionality.

• Experience with PowerBI and other analytical project management tools is an asset.

• Skills in proposal writing and contract development.

• Expertise in presentation design and development.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-Hybrid

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail] .

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$86,250.00 CAD - $155,250.00 CAD

If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.-specific paid time off provisions.