Global Services Program Manager

Okta, Inc.; Toronto; Remote; CAD 87,000 - 131,000; Full time

Job summary

A leading company is seeking a Global Services Program Manager to oversee project management activities, ensuring the success of delivery initiatives. The role involves tracking performance metrics, maintaining program documentation, and providing insights through structured reporting. Ideal candidates will have experience in data analytics and project management, with strong communication skills. Join a team that values diverse experiences and fosters a culture of growth and innovation.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

RRSP with a match

Telemedicine

Paid Leave

Qualifications

• 2-3 years in data analytics, reporting automation, or business intelligence.
• 3+ years project management experience preferred.
• Strong problem-solving and communication skills.

Responsibilities

• Manage project reporting and documentation.
• Track performance metrics and maintain data integrity.
• Provide structured reporting for strategic decision-making.

Skills

Data Analytics

Project Management

Communication

Problem-Solving

Education

Bachelor's degree in data science

Tools

Salesforce

Tableau

Google Sheets

Asana

Highspot

Confluence

SQL

Python

Job description

Get to know Okta

Get to know Okta

Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth.

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences.

Join our team! We’re building a world where Identity belongs to you.

Job purpose:

The Global Services Program Manager has a critical role within our Partner Success & Global Business Services team and is responsible for project management activities, including supporting key program reporting and documentation management. This role ensures the smooth execution of delivery success initiatives by maintaining program assets, tracking key data, and facilitating effective stakeholder communication. The ideal candidate is highly organized, detail-oriented, and adaptable—able to manage multiple projects, provide insights through structured reporting, and support Global Services and partner-related initiatives.

Duties and responsibilities:

• Work closely with our Global Services program teams, which include Professional Services, Partner Success, and Customer Education.
• Track key Global Services program performance metrics and maintain data integrity across reports and dashboards.
• Design, build, and maintain automated reporting solutions leveraging the technology tools available, including Tableau, Salesforce, and Google Sheets
• Support the tracking, analyzing, and managing program frameworks, project reporting, and program evaluations leveraging Asana, Highspot, and Confluence.
• Provide structured reporting and analytics to support strategic decision-making.
• Organize and maintain program documentation, resources, and repositories to ensure alignment with evolving business needs.
• Update and maintain the accuracy of partner capabilities and success metrics within the partner directory/locator tool.
• Assist with creating quarterly reports, dashboards, scorecards, and performance insights to track program effectiveness.
• Support leadership with ad hoc data requests and deep-dive analytics.
• Communicate key program updates and relevant insights to internal stakeholders.
• Assist in the development of presentations, program materials, and executive decks.

Qualifications:

• 2-3 years of experience in data analytics, reporting automation, or business intelligence.
• +3 years of project management experience (Strongly preferred).
• Experience in using Salesforce, Microsoft, and Google suites.
• Proven expertise in automating reporting workflows and reducing manual reporting efforts.
• Ability to translate complex datasets into clear, actionable insights for stakeholders.
• Strong problem-solving and critical-thinking skills to optimize reporting structures.
• Outstanding verbal and written communication skills with audiences of all levels.
• Embraces challenging situations and enjoys solving complex problems.
• Experience building predictive analytics models for capacity planning and resource forecasting.

Preferred

• Experience with SQL, Python, or other data querying languages.
• Prior experience working in Professional Services, Education Services, or Service Delivery Partner Programs.
• Familiarity with AI-driven analytics tools and automation platforms.

Problem-Solving

• Exhibits confidence and a deep understanding of emerging industry practices when solving business problems.
• Identifies critical issues with ease and dedicatedly develops an action plan for resolution.
• Pushes creative thinking beyond the boundaries of existing industry practices and customer mindsets.

Communication

• Communicate with internal stakeholders at all levels of management.
• Effectively communicate technical information to non-technical audiences.
• Understands how to communicate difficult/ sensitive information thoughtfully.

Education, Training, and Certification

• A bachelor's degree in data science, analytics, a related discipline, or equivalent relevant experience.

Okta is an Equal Opportunity Employer.

Below is the annual salary range for candidates located in Canada. Your actual salary will depend on factors such as your skills, qualifications, and experience. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental, and vision insurance, RRSP with a match, healthcare spending, telemedicine, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program, please visit:https://rewards.okta.com/can .

The annual base salary range for this position for candidates located in Canada is between:

Get to know Okta

Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth.

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences.

Join our team! We’re building a world where Identity belongs to you.

Job purpose:

The Global Services Program Manager has a critical role within our Partner Success & Global Business Services team and is responsible for project management activities, including supporting key program reporting and documentation management. This role ensures the smooth execution of delivery success initiatives by maintaining program assets, tracking key data, and facilitating effective stakeholder communication. The ideal candidate is highly organized, detail-oriented, and adaptable—able to manage multiple projects, provide insights through structured reporting, and support Global Services and partner-related initiatives.

Duties and responsibilities:

• Work closely with our Global Services program teams, which include Professional Services, Partner Success, and Customer Education.
• Track key Global Services program performance metrics and maintain data integrity across reports and dashboards.
• Design, build, and maintain automated reporting solutions leveraging the technology tools available, including Tableau, Salesforce, and Google Sheets
• Support the tracking, analyzing, and managing program frameworks, project reporting, and program evaluations leveraging Asana, Highspot, and Confluence.
• Provide structured reporting and analytics to support strategic decision-making.
• Organize and maintain program documentation, resources, and repositories to ensure alignment with evolving business needs.
• Update and maintain the accuracy of partner capabilities and success metrics within the partner directory/locator tool.
• Assist with creating quarterly reports, dashboards, scorecards, and performance insights to track program effectiveness.
• Support leadership with ad hoc data requests and deep-dive analytics.
• Communicate key program updates and relevant insights to internal stakeholders.
• Assist in the development of presentations, program materials, and executive decks.

Qualifications:

• 2-3 years of experience in data analytics, reporting automation, or business intelligence.
• +3 years of project management experience (Strongly preferred).
• Experience in using Salesforce, Microsoft, and Google suites.
• Proven expertise in automating reporting workflows and reducing manual reporting efforts.
• Ability to translate complex datasets into clear, actionable insights for stakeholders.
• Strong problem-solving and critical-thinking skills to optimize reporting structures.
• Outstanding verbal and written communication skills with audiences of all levels.
• Embraces challenging situations and enjoys solving complex problems.
• Experience building predictive analytics models for capacity planning and resource forecasting.

Preferred

• Experience with SQL, Python, or other data querying languages.
• Prior experience working in Professional Services, Education Services, or Service Delivery Partner Programs.
• Familiarity with AI-driven analytics tools and automation platforms.

Problem-Solving

• Exhibits confidence and a deep understanding of emerging industry practices when solving business problems.
• Identifies critical issues with ease and dedicatedly develops an action plan for resolution.
• Pushes creative thinking beyond the boundaries of existing industry practices and customer mindsets.

Communication

• Communicate with internal stakeholders at all levels of management.
• Effectively communicate technical information to non-technical audiences.
• Understands how to communicate difficult/ sensitive information thoughtfully.

Education, Training, and Certification

• A bachelor's degree in data science, analytics, a related discipline, or equivalent relevant experience.

Okta is an Equal Opportunity Employer.

#LI-Remote

Below is the annual salary range for candidates located in Canada. Your actual salary will depend on factors such as your skills, qualifications, and experience. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental, and vision insurance, RRSP with a match, healthcare spending, telemedicine, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program, please visit:https://rewards.okta.com/can .

The annual base salary range for this position for candidates located in Canada is between: $87,000 — $131,000 CAD

What you can look forward to as a Full-Time Okta employee!

• Amazing Benefits
• Making Social Impact
• Developing Talent and Fostering Connection + Community at Okta

Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/ .

Some roles may require travel to one of our office locations for in-person onboarding.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.

If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.

Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https://www.okta.com/privacy-policy/ .

U.S. Equal Opportunity Employment Information
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The foundation for secure connections between people and technology

Okta is the leading independent provider of identity for the enterprise. The Okta Identity Cloud enables organizations to securely connect the right people to the right technologies at the right time. With over 7,000 pre-built integrations to applications and infrastructure providers, Okta customers can easily and securely use the best technologies for their business. More than 19,300 organizations, including JetBlue, Nordstrom, Slack, T-Mobile, Takeda, Teach for America, and Twilio, trust Okta to help protect the identities of their workforces and customers.

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