Training Assistant - High-Reliability Organization

Mackenzie Health; Richmond Hill; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading health care organization based in York Region is seeking a Training Assistant - High-Reliability Organization. This full-time role involves providing administrative support, coordinating training sessions, and analyzing completion rates within a dynamic healthcare environment. Candidates should have strong problem-solving and organizational skills, with proficiency in Microsoft Office. This entry-level position is ideal for those looking to start a career in Human Resources.

Qualifications

• Minimum one year working experience in an administrative role, preferably in education and training.
• Ability to maintain effectiveness during change.
• Ability to work independently with minimal supervision.

Responsibilities

• Provide administrative support to the Director, Learning and Organizational Development.
• Coordinate timing and sequencing of training across departments.
• Collect and analyze data on training completion rates.

Skills

Strong problem solving

Organization

Analytical skills

Microsoft Office applications

Learning Management Systems

Interpersonal skills

Written communication skills

Attention to detail

Education

Completion of a relevant university/college program

Job description

Training Assistant - High-Reliability Organization

Join to apply for the Training Assistant - High-Reliability Organization role at Mackenzie Health. As a key member of Mackenzie Health’s team, the Training Assistant is responsible for providing administrative support to the Director, Learning and Organizational Development, working closely with the Learning & Organizational Development team, High-Reliability Organization (HRO) Trainers, Schedulers, and Unit/Department leads across the organization. The Training Assistant supports mass HRO training and refresh training for frontline staff and leaders across our multi-site organization, assisting with the development of an integrated training schedule for staff, physicians, volunteers, and third-party partners. In this critical role, the Training Assistant works closely with schedulers and department leaders across the organization to coordinate timing and sequencing of training, uploads training sessions into the Learning Management System, works with payroll to ensure appropriate coding for training, monitors registrations and room capacity, books training rooms and catering, and provides support to trainers during the sessions. The Training Assistant is also responsible for collecting and analyzing data, tracking training completion rates, and providing aggregated data for bi-monthly progress reports to various committees. The role collaborates with the enterprise data office to upload data to the corporate and program scorecards on a quarterly basis. An additional component of the role may include supporting Committees/Working Groups and projects as needed.

Qualifications

• Completion of a relevant university/college program.
• Minimum one year working experience in an administrative role, preferably in education and training.

Required Skills

• Able to discern relevant information to make effective judgments and decisions.
• Demonstrated ability to take initiative; strong problem solving, organization, and analytical skills.
• Strong computer skills with Microsoft Office applications and experience with Learning Management Systems preferred.
• Adaptability, flexibility, and the ability to maintain effectiveness during change.
• Team player and ability to work independently.
• Excellent interpersonal, written and communication skills.
• Demonstrated professionalism, diplomacy, and a high degree of customer service.
• Excellent organizational and prioritization skills.
• Strong attention to detail and accuracy.
• Self‑motivated and ability to work with minimal supervision.
• Adaptable and comfortable working in a fast‑paced environment.
• Proven attendance record.
• Ability to perform the essential duties of the job.
• Effectively uses empathy in interactions with others and demonstrates behaviours consistent with Mackenzie Health’s Commitment to Caring and values – Excellence, Leadership and Empathy Commitment to providing an exceptional experience for staff and clients within a challenging and dynamic health care environment.

Preferred Profile

• Health care experience an asset.
• You may be required to work at any site of Mackenzie Health.

Mackenzie Health is an inclusive and equal opportunity employer committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

We thank all applicants for their interest; however, only those under consideration for an interview will be contacted.

Seniority Level: Entry level. Employment Type: Full‑time. Job Function: Human Resources. Industries: Hospitals and Health Care.