Assistant, Leadership & Organization Development

Interior Health; Kelowna; Hybrid; CAD 58,000 - 73,000; Full time

Benefits offered by this job

Competitive salary and remuneration

Career growth

Employer-paid training/education

Employer-paid vacation

Extended health & dental coverage

Municipal Pension Plan

Balanced lifestyle

Job summary

Interior Health seeks an organized Assistant, Leadership & Organization Development in Kelowna, BC. The role supports the L&OD team, coordinating virtual leadership courses, managing registrations and logistics, and providing first-level LMS assistance. Strong software and data skills, plus confidentiality, are essential.

The position offers hybrid work and competitive compensation, with benefits including extended health and dental, pension contributions, and paid vacation.

Qualifications

• Diploma in Human Resources, healthcare administration or related field.
• 3–5 years' experience in customer support, education or healthcare admin.
• Proficiency with Microsoft Office and SharePoint; LMS experience is a plus.

Responsibilities

• Provide administrative support for leadership development programs and scheduling.
• Coordinate registrations, logistics, and attendance with accuracy and confidentiality.
• Deliver first-level LMS support and troubleshoot learner issues.
• Develop and maintain program materials using Canva/PowerPoint/Visio.
• Maintain schedules, venue arrangements and inventory; process invoices.
• Support SharePoint/Microsoft Teams workflows and file management.
• Contribute to quality improvement and process optimization.
• Prepare and convert documents, spreadsheets, and presentations.
• Provide backup coverage for L&OD administrative functions.
• Perform other duties as required.

Skills

Administrative coordination

Microsoft Office proficiency

Communication

Problem-solving

Time management

Education

Diploma in Human Resources or healthcare administration

Tools

Microsoft Office Suite

SharePoint

Learning Management Systems (LMS)

Job description

Position Summary

Interior Health is looking for an experienced, highly efficient and self-directed permanent full-time Assistant, Leadership & Organization Development, to join the passionate and enthusiastic Organizational Development & Change department in Kelowna, B.C.

This position offers the opportunity for some hybrid work.

Who are we looking for?

We are looking for a highly organized, proactive, and detail-oriented candidate who brings strong administrative coordination, technical, and relationship-building skills to support the delivery of Leadership and Organization Development programs. The ideal candidate is comfortable managing multiple priorities, schedules, registrations, logistics, records, resources, and deadlines while maintaining a high level of accuracy and confidentiality.

The successful candidate will have strong proficiency with Microsoft Office and the ability to quickly learn and confidently use a variety of digital platforms and tools, including learning management systems, virtual meeting platforms, and software used to develop and maintain program materials. The successful candidate will demonstrate strong problem-solving skills, sound judgment, and initiative, with the ability to troubleshoot issues, identify opportunities for process improvement, and appropriately elevate concerns. The ideal candidate will communicate professionally with facilitators, learners, internal and external partners, and team members, and will be comfortable working collaboratively in a fast-paced environment where priorities may change. Experience coordinating learning, leadership development, organizational development, training, or other complex programs, along with an aptitude for technology and data management, would be an asset.

What we offer:

• Competitive salary and an attractive remuneration package
• Career Growth
• Employer paid training/education
• Employer paid vacation
• Employer paid insurance premiums
• Extended Health & Dental coverage
• Contribution to Municipal Pension Plan
• Balanced lifestyle

Salary Range:

The salary range for this position is $58,494 (min) to $73,117 (midpoint) to $76,773 (max) per annum, based on 1.0 FTE. Interior Health typically establishes salaries within the minimum and midpoint of the salary range based on qualifications, experience of the applicant, and an internal equity review of the salaries of other employees.

What will you work on?

The Assistant, Leadership & Organization Development is accountable for providing support for the Leadership & Organization Development team, by acting as a producer for virtually delivered Leadership Development courses; assisting with maintaining the scheduling, registrations, and logistical support for Leadership Development programs. Additionally the Assistant will provide first-level support for the Learning Management System (LMS), and supporting Leadership and Organization Development key projects or events as needed.

Some Typical Duties and Responsibilities:

1. Provides technical support as needed for virtual Leadership Development programs, acting at the Producer for the courses and providing a first-level troubleshooting support for learners and/or follow up as needed. Includes but not limited to using software platforms such as Zoom, MS Teams, Padlet, MentiMeter and EdApp.
2. Liaises with facilitators, coordinator(s), and learners to address questions and support seamless delivery of programs. Including but not limited to creating and maintaining producer guides, sending welcome emails, promptly addressing learner inquiries, maintaining accurate attendance records and managing timely correspondence.
3. Supports the creation, design, maintenance and standardization of materials, quick reference guides and assessment tools. Includes but not limited to using products such as Canva, Adobe Acrobat DC, Powtoon, PowerPoint, and Visio.
4. Assist with developing and maintaining the schedules for programs/courses; monitors and processes registrations; and arranges venues, materials, and logistical support as needed.
5. Provides administrative support such as process documentation, identifying trends, maintaining inventory and escalating issues to the Coordinator(s)/Manager, as appropriate. Assists with the processing and recording of invoices. Maintains an efficient filing system.
6. Provides support in the creation, organization and maintenance of our internal information management systems for the L&OD team including file management, Sharepoint sites, Microsoft Teams workspaces and other systems
7. Participates in continuous quality improvement activities by performing duties such as providing input/feedback to Coordinator(s) on processes and opportunities for process improvement.
8. Prepare, update and convert documents, spreadsheets, correspondence, and presentation materials in an accurate and timely manner including material that is confidential or sensitive in nature.
9. Provides backup and vacation coverage for administrative functions on the L&OD team including coverage for Leadership & Development Coordinator.
10. Performs other duties as required.

How will you create an impact?

Joining our IH team will allow you to challenge yourself professionally while enjoying all the personal pursuits available to you within this fantastic community.

Reasons to Apply at Interior Health What we can do for you

We offer a work environment conducive to growth and development of strong skills and a work environment that supports and promotes psychological health & safety for all. We offer the opportunity to have a balanced lifestyle that allows you to maintain the quality of life you desire.

“Honouring Interior Health’s commitment to Truth and Reconciliation and the Declaration on the Rights of Indigenous Peoples Act (DRIPA), and Pursuant to Section 42 of the B.C. Human Rights Code, preferential consideration and/or hiring will be given to qualified applicants who self-identify as Indigenous (First Nations, Métis, or Inuit).”

Qualfications

Education, Training, and Experience:

• A diploma in Human Resources, healthcare administration or a related field.
• Three (3) to five (5) years recent, related experience in customer support, education, business or health care environment, plus expertise with Microsoft Office Suite (including Word, Excel, PowerPoint, and Visio) and SharePoint.
• Previous experience with multimedia software considered and learning management systems are considered assets.
• Or an equivalent combination of education, training, and experience.

Skills and Abilities:

• Ability to create complex schedules for learning based on multiple inputs and dependencies as well as maintain and revise existing schedules based on operational requirements.
• Ability to quickly learn collaboration technologies to support virtual delivery of leadership development programs.
• Ability to work independently in a team environment, effectively organize own workload, and multitask to meet a variety of deadlines. Demonstrated ability to plan and set priorities.
• Demonstrated ability to take initiative in problem solving and implementing changes and new systems.
• Ability to establish and maintain effective working relationships within a team environment.
• Ability to communicate effectively, both verbally and in writing, with people from all levels of the organization and community.
• Advanced ability in Microsoft Office Suite (including Word, Excel, PowerPoint, and Visio) and other program specific software.
• Commitment to client satisfaction and client focus-ability to see situations from customer point of view and understand implications.
• Able to take initiative and identify best outcome resolutions for clients and customers in a timely manner.
• Able to create processes and workflows.
• Ability to be flexible and adaptable to changing needs.
• Ability to type a minimum of 50 wpm and operate office related equipment.
• Physical ability to perform the duties of the position.