Trainer - Front of House

Tim Hortons | McCluskey Group; Ottawa; On-site; CAD 25,000 - 30,000; Full time

Job summary

Tim Hortons is seeking a Trainer responsible for coaching and teaching all new hires on standards and procedures, while collaborating with existing team members to ensure our standards are met in daily operations.

The role emphasizes front of house and back of house procedures, ensuring product quality, speed of service, hospitality, food safety and cleanliness, and it aims to create a positive, fun work environment where all employees can succeed.

Qualifications

• Minimum 1 year Tim Hortons experience is required.
• Excellent communication skills are essential.
• Ability to coach and mentor staff effectively.
• Flexibility to work any time, including weekends.
• Strong guest service orientation and professionalism.

Responsibilities

• Coach and teach all new hires on standards and procedures.
• Work with existing team to ensure standards are met daily.
• Train front of house and back of house practices across shifts.
• Maintain product quality, speed of service, hospitality, and cleanliness.

Skills

Guest service

Communication

Coaching

Team leadership

Job description

In this role, the Trainer is responsible for coaching and teaching all new hires on all of our standards and procedures, meanwhile working with existing team members to ensure our company standards are met consistently in all of our daily practices. The Trainer works directly with our team members teaching all front of house and/or back of house procedures. They ensure that our Team Members adhere to our high level of standards with regards to product quality, speed of service, hospitality, food safety, and cleanliness during the shift, all while creating a positive and fun work environment where all employees can succeed.

Salary: From $18.20 per/hour

Job Types: Full-time, Permanent

• Demonstrate a passion for guest service and creating exceptional guest experiences
• Pride yourself on building relationships with your team and our guests
• Have strong operational experience (preferred 1 year Tim Hortons Experience at a minimum)
• Have excellent communication skills
• Have a passion for coaching and mentoring
• Are able to work any time of day, including weekends

Requirements

Minimum 1 year Tim Hortons Experience

Company Information

Opportunity, flexibility and new challenges every day are just a few of the reasons you’ll be happy you came on board. When you work at Tim Hortons, you’ll feel right at home. It’s a fun, flexible environment where guests are your neighbours, where co-workers are your friends and where simple acts make for a lasting impression. We’d love for you to join the team. Because it’s the people that make Tims, Tims. And we’re looking for people like you.

By submitting this application, I acknowledge that most Tim Hortons® restaurants are independently owned and operated by franchisees. In that regard, I understand that I may be applying to a Tim Hortons® restaurant owned by a franchisee and, if so, any hiring decisions will be made by the franchisee. Accommodations available upon request.