Afternoon Supervisor

Tim Hortons | Fast Food; Lakefield; On-site; CAD 42,000 - 62,000; Full time

Job summary

Tim Hortons in Lakefield, Ontario is seeking a Restaurant Manager to lead the team with a focus on guest experience, hospitality, and operational excellence during shifts. You will model respectful conduct, supervise frontline staff, and drive smooth daily operations in a high‑volume setting.

You will support recruitment, onboarding, training, and ongoing coaching, while ensuring Tim Hortons standards, safety policies, and cash handling procedures are followed.

Qualifications

• Minimum 1 year experience

Responsibilities

• Leads by example and demonstrates respect for team members and guests
• Assists the Restaurant Manager in recruitment and retention strategies
• Reacts immediately to issues during the shift
• Provides ongoing, specific direction to team members
• Encourages an exciting and fun work environment while motivating team members to meet goals
• Trains, orients and monitors new team members using PTS and feedback binder
• Reports to Restaurant Owner, General Manager, Manager and/or Assistant Manager on team member performance
• Assists in ensuring optimal team member coverage and works various positions during busy periods to maintain service levels

Job description

Description

People Management

• vLeads by example and demonstrates the importance of treating every team member and guest with respect
• vAssists the Restaurant Manager in recruitment and retention strategies
• vReacts immediately to issues requiring attention during the shift
• vProvides ongoing, specific direction to team members
• vEncourages an exciting andfun work environment while motivating team members to meet goals
• vTrains, orientates and monitors new team members, using PTS and feedback binder
• vReports to Restaurant Owner, General Manager, Manager and/or Assistant Manager on team member performance (positive or negative)
• vAssists in ensuring optimal team member coverage at all times and works various positions during busy periods to maintain optimal service levels through demonstrated floor leadership

Hospitality Management

• vLeads by example to demonstrate that the guest is top priority and reinforces positive hospitality behaviours with team members
• vResponds to guest in a friendly manner while maintaining an appropriate sense of urgency
• vResponds to guest service complaints in a timely manner, resolving problems and turning potentially negative situations into positive situations
• vAssists in the running of company-wide incentive programs

Operations Management

• vDisplays knowledge of and works in compliance with applicable legislation
• vComplies with and enforces all Tim Hortons operating standards
• vEnsures that all product and packaging is properly merchandised and stocked
• vResponsible for shift cash procedures
• vMaintains operational efficiency through use of positioning charts
• vSupervises team members to ensure primary and secondary duties are completed
• vEnsures all restaurant policies are followed during the shift (e.g. cash policies, meal and break policies, food safety policies)
• vKeeps current on all new information on Portal or available through Townhall meetings
• vAssists the Restaurant Manager in driving sales and transactions during their shift
• vCompletes all required shift documentation (e.g. records waste, mgr. walk thru, pre-rush checklists etc.)
• vEscalates to management any issues and or problems

Health & Safety

• vWorks in compliance with the occupational health and safety legislation
• vKnows, understands and follows safe work practices and procedures
• vUses or wears personal protective equipment or clothing as required
• vReports all injuries/illness, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Owner
• vDoes not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone
• vEnsures health and safety policies are followed during the shift including documentation and reporting of any work related injuries or accidents

Requirements

Minimum 1 year experience

Company Information

Opportunity, flexibility and new challenges every day are just a few of the reasons you’ll be happy you came on board. When you work at Tim Hortons, you’ll feel right at home. It’s a fun, flexible environment where guests are your neighbours, where co-workers are your friends and where simple acts make for a lasting impression. We’d love for you to join the team. Because it’s the people that make Tims, Tims. And we’re looking for people like you.