Traffic Control Dispatcher

GLEN GROUP; Richmond; On-site; CAD 50,000 - 60,000; Full time

Job summary

Glen Group in British Columbia is seeking a Dispatcher to own daily operations, coordinating TCPs, LCTs, and supervisors across multiple job sites while ensuring full staffing and efficient site performance. You will manage last-minute changes and schedule gaps, communicate with field crews, supervisors, and clients throughout the day, and keep projects moving forward.

This role requires strong organization, clear communication, and the ability to multitask under pressure.

Qualifications

• Must have proven experience in a Dispatcher or operations coordination role.
• Strong organizational and detail-oriented skills.
• Excellent communication, clear and professional.
• Ability to multitask and prioritize in a fast-paced environment.
• Experience in traffic control, logistics, or field operations is a plus.
• Proficiency with Outlook, Excel, Word and dispatch systems.

Responsibilities

• Dispatch and coordinate TCPs, LCTs, and supervisors across multiple sites.
• Manage last-minute changes, call-outs, and schedule gaps.
• Communicate with field crews, supervisors, and clients throughout the day.
• Ensure all sites are fully staffed and running efficiently.
• Solve problems in real time and adjust plans quickly.
• Track attendance, availability, and shift coverage.
• Support operations and improve workflow processes.

Skills

Dispatcher experience

Organizational skills

Communication skills

Multitasking

Problem solving

Tools

Outlook

Excel

Word

Dispatch systems

SiteDocs

Job description

About this position

About Glen Group

Glen Group is a dynamic and fast-growing organization dedicated to providing high-quality services across multiple industries, including traffic control, security, construction, and management. With a strong foundation built on integrity, innovation, and service excellence, we are committed to delivering value to our clients and fostering growth within our teams.

Our Commitment to Diversity and Inclusion

At Glen Group, we believe that diversity drives innovation and inclusion builds stronger teams. We are committed to creating a workplace where everyone feels respected, valued, and empowered to thrive—regardless of race, gender, ethnicity, religion, sexual orientation, or background. We actively promote equity, fairness, and opportunity in every aspect of our hiring, operations, and company culture.

Join Glen Group and take ownership of daily operations.

We’re not just looking for a dispatcher—we need someone who can handle pressure and run operations . This role is critical to keeping our projects moving, crews supported, and clients satisfied across British Columbia.

If you can think fast, stay organized under pressure, and make decisions that keep things running smoothly, this role is for you.

What You’ll Be Doing

• Dispatch and coordinate TCPs, LCTs, and supervisors across multiple job sites
• Manage last-minute changes, call-outs, and schedule gaps
• Communicate with field crews, supervisors, and clients throughout the day
• Ensure all sites are fully staffed and running efficiently
• Solve problems in real time and adjust plans quickly
• Track attendance, availability, and shift coverage
• Support operations and improve workflow processes

Requirements

• Must have previous experience in a Dispatcher or similar operations coordination role
• Strong organizational skills and attention to detail
• Excellent communication skills (clear, confident, and professional)
• Ability to multitask and prioritize in a fast-paced environment
• Strong problem-solving and decision-making skills
• Experience in traffic control, logistics, or field operations is an asset
• Proficient in Outlook, Excel, Word , and dispatching systems
• SiteDocs experience is an asset
• Reliable, accountable, and able to take initiative
• Ability to handle pressure and make quick operational decisions
• Fast-paced and high-volume operations
• Mix of office and remote work ( not fully remote )
• Must be flexible with shifts, including evenings and weekends
• $50-$60k annually with benefit eligibility