Trade Counter Customer Service & Quotes Pro

The Caulking Store; Mississauga; On-site; CAD 28,000 - 40,000; Full time

Benefits offered by this job

Paid trainings & certifications

RRSP matching

Health coverage after probation

Promotional growth opportunities

Job summary

The Caulking Store in Mississauga is seeking a detail‑oriented Customer Service Representative to greet customers, process sales, and manage invoicing and quotes at the trade counter. You will support shipping, inventory, and supplier communications while maintaining accurate records and providing excellent service.

This on‑site role requires strong numerical skills, multitasking ability, and a team‑oriented attitude.

Qualifications

• Excellent written and verbal communication skills.
• Strong organizational skills.
• Meticulous attention to detail.
• Comfortable with numbers; preparing quotes, processing payments and reconciling invoices.
• Experience with POS, invoicing and inventory systems is a plus.

Responsibilities

• Greet and assist customers via phone, email or in person with professional, friendly service and knowledge of caulking products.
• Process sales transactions accurately using the POS system or Inventory Management System, including cash, debit, credit or account transactions.
• Coordinate shipments with the warehouse team and manage delivery schedules.
• Keep retail shelves stocked, labeled and accurately priced.
• Communicate with suppliers and internal teams to confirm product availability and lead times.
• Prepare accurate quotes for contractors and trade customers and follow up to convert to sales.
• Generate and process customer invoices and billing statements; reconcile payments and keep records organized.
• Prepare purchase orders and support billing coordination with suppliers.
• Place and track orders to ensure timely fulfillment.
• Assist with marketing tradeshow activities and promotions.

Skills

Customer service

Communication

Organizational

Attention to detail

POS experience

Invoicing

Inventory knowledge

Multi-tasking

Learning software

Education

No degree specified

Tools

POS system

Inventory management system

Job description

The Caulking Store in Mississauga is seeking a detail‑oriented Customer Service Representative to greet customers, process sales, and manage invoicing and quotes at the trade counter. You will support shipping, inventory, and supplier communications while maintaining accurate records and providing excellent service.

This on‑site role requires strong numerical skills, multitasking ability, and a team‑oriented attitude.