Customer Service Representative

The Caulking Store; Mississauga; On-site; CAD 28,000 - 40,000; Full time

Benefits offered by this job

Paid trainings & certifications

RRSP matching

Health coverage after probation

Promotional growth opportunities

Job summary

The Caulking Store in Mississauga is seeking a detail‑oriented Customer Service Representative to greet customers, process sales, and manage invoicing and quotes at the trade counter. You will support shipping, inventory, and supplier communications while maintaining accurate records and providing excellent service.

This on‑site role requires strong numerical skills, multitasking ability, and a team‑oriented attitude.

Qualifications

• Excellent written and verbal communication skills.
• Strong organizational skills.
• Meticulous attention to detail.
• Comfortable with numbers; preparing quotes, processing payments and reconciling invoices.
• Experience with POS, invoicing and inventory systems is a plus.

Responsibilities

• Greet and assist customers via phone, email or in person with professional, friendly service and knowledge of caulking products.
• Process sales transactions accurately using the POS system or Inventory Management System, including cash, debit, credit or account transactions.
• Coordinate shipments with the warehouse team and manage delivery schedules.
• Keep retail shelves stocked, labeled and accurately priced.
• Communicate with suppliers and internal teams to confirm product availability and lead times.
• Prepare accurate quotes for contractors and trade customers and follow up to convert to sales.
• Generate and process customer invoices and billing statements; reconcile payments and keep records organized.
• Prepare purchase orders and support billing coordination with suppliers.
• Place and track orders to ensure timely fulfillment.
• Assist with marketing tradeshow activities and promotions.

Skills

Customer service

Communication

Organizational

Attention to detail

POS experience

Invoicing

Inventory knowledge

Multi-tasking

Learning software

Education

No degree specified

Tools

POS system

Inventory management system

Job description

At The Caulking Store, Mississauga’s trusted trade counter for caulking, sealants, and construction supplies, and we pride ourselves on delivering quality products, reliable service, and expert support to the trades.

We are seeking an organized, detail‑oriented Customer Service Representative to be the face of our Mississauga store — greeting customers, processing sales, and keeping our invoicing, billing and product quoting running smoothly. This is a hands‑on role for someone who is just as comfortable on the phone with a contractor as they are behind the counter or working through the books, preparing accurate quotes and invoices that keep our customers coming back.

Customer Relationship

Personal Evolution

Autonomy

Administrative Work

Technical Expertise

Responsibilities

• Greet and assist customers via phone, email or in person at The Caulking Store in a professional and friendly manner, providing knowledgeable support on caulking products, tools, and application solutions.
• Answer phone or email inquiries and process sales transactions accurately using the Point-of-Sale (POS) system or Inventory Management System, including cash, debit, credit or account transactions.
• Coordinate incoming and outgoing shipments with the warehouse team, ensuring accurate order fulfillment, proper documentation and managing delivery schedules.
• Ensure all retail shelves are kept fully stocked, clearly labeled, and accurately priced.
• Communicate with suppliers and internal departments to confirm product availability and lead times, helping maintain optimal inventory levels.
• Ensure a clean, safe, and organized counter and store environment.
• Contribute to a positive team atmosphere and represent the company’s professional image with all customers and partners.
• Maintain accurate product inventory and inventory records; assist with stock counts and restocking shelves, while tracking expired material and notifying the team about soon-toexpire stock.
• Prepare accurate, timely product quotes for contractors and trade customers, and follow up to help turn quotes into sales.
• Generate and process customer invoices and billing statements, ensuring accuracy in pricing, quantities, and account terms.
• Reconcile payments and account balances, follow up on outstanding invoices, and keep billing records organized and up to date.
• Prepare purchase orders and support billing coordination with suppliers.
• Place and track orders with suppliers to ensure timely fulfillment.
• Assist with products of the month, work closely with marketing team and ensure promotions are advertised on The Caulking Store various platforms.
• Assist with planning, distribution and collection of products of all The Caulking Store tradeshows work which may require weekend work.
• Contribute to the continuous improvement of store process and procedures.

Qualifications & Skills

• Excellent written and verbal communication skills
• Strong organizational skills
• Meticulous attention to details
• Comfortable working with numbers — confident preparing quotes, processing payments, and reconciling invoices and account balances.
• Maintain a clean, organized storefront by removing clutter and periodically dusting shelves
• Friendly, enthusiastic, and professional attitude with a focus on customer satisfaction
• Strong communication and interpersonal skills; able to build and maintain good working relationships
• Ability to multi-task and manage competing priorities in a busy trade environment
• Experience with point-of-sale, cash handling, invoicing/billing, or inventory systems preferred; ability to learn new software quickly
• Knowledge of caulking, sealants, or construction materials is an asset
• Wage Range: $25 CAD Hourly (commensurate with experience)
• Vacation pays and public holidays in accordance with Ontario Employment Standards
• Monday to Friday: 7:00 AM–6:00 PM
• Saturday: 9:00 AM–2:00 PM
• Schedule/shift work will be provided; some weekend work may be required for tradeshows
• Location: On-site at the trade counter/store
• Some exposure to warehouse environment (dust, noise, variable temperatures)
• Physically able to lift and handle materials as required for orders and shipments

Perks and Benefits

At The Caulking Store, nobody is a number. With a small, tight‑knit team, you'll see the impact of your work every single day, whether it's a contractor walking out with exactly what he needed or a delivery that landed right on time. You'll have a real say in how we do things, and a real hand in the success of the business.

Coverage for you and your family once you've completed your probation period.

Paid Trainings & Certifications

We'll cover product training and any safety or equipment certifications the job needs.

Retirement Savings

We match your RRSP contributions, so every dollar you put toward your future goes further.

Room to Grow

As part of The Caulking Store team, there's room to grow in the business for those who want it.