Track Lead - MS Windows 2000

HCL Technologies Limited; East Gwillimbury; On-site; CAD 85,000 - 120,000; Full time

Job summary

HCLTech is seeking a Track Lead for Support & Operations in Canada to drive operational excellence and continuous improvement. You will lead and mentor a team, ensuring effective communication of goals, and empower teams to meet client SLAs through strong leadership and problem solving.

You will optimize systems using Windows Server administration best practices, analyze client requirements, and introduce innovations that enhance service delivery.

Qualifications

• Experience in Windows Server administration and operational improvement.

Responsibilities

• Optimize operations by implementing Windows Server administration best practices to improve reporting and streamline information flow.
• Analyze client requirements to ensure the support team meets client expectations through Windows Server tools and support methodologies.
• Lead and mentor the project team, ensuring clear communication of goals and fostering collaboration.
• Introduce innovative solutions and process enhancements within the Windows Server framework to support growth and service delivery.
• Provide tailored solutions that align with customer needs using Windows Server administration capabilities to drive business results.

Job description

The Track Lead for Support & Operations plays a critical role in managing operations with a focus on continuous improvement and effective problem-solving. This position is essential for meeting client SLAs and empowering teams through strong leadership and communication. The Track Lead will drive operational excellence and foster innovation to enhance overall service delivery.

Key Responsibilities

• Optimize Operational Systems By Implementing Ms Windows 2000 Administration Best Practices To Improve Management Reporting And Streamline Information Flow, Ensuring Efficient Business Processes.
• Analyze And Understand Client Requirements, Ensuring The Support Team Consistently Meets Client Expectations Through Effective Use Of Ms Windows 2000 Tools And Support Methodologies.
• Lead And Mentor The Project Team In Ms Windows 2000 Administration, Ensuring Clear Communication Of Project Goals And Fostering A Collaborative Environment.
• Introduce Innovative Solutions And Process Enhancements Within The Ms Windows 2000 Framework To Support Organizational Growth And Improve Service Delivery.
• Provide Tailored Solutions That Align With Customer Needs While Leveraging Ms Windows 2000 Administration Capabilities, Driving Tangible Business Results.

Skill Requirements

• Proficient In Ms Windows 2000 Administration With A Solid Understanding Of Operational Management.
• Strong Problem-Solving Skills And The Ability To Implement Continuous Improvement Initiatives.
• Excellent Leadership And Team Management Skills, Fostering Effective Communication And Collaboration.
• Ability To Analyze Client Requirements And Translate Them Into Actionable Support Strategies.

Other Requirements

• Optional But Valuable: Microsoft Certified Solutions Expert (Mcse) In Windows Server

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.