Application Support Lead – .Net, Java, ITIL

Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!; Toronto; On-site; CAD 80,000 - 110,000; Full time

Job summary

A technology solutions provider in Toronto is seeking a seasoned candidate with over 10 years of software development experience and at least 5 years in a support associate role. The successful candidate should have expertise in Java/.NET support, exceptional SQL proficiency, and experience with Dynatrace and ELK. Ideal for candidates with strong incident management and troubleshooting skills. Join a team focused on addressing today’s challenges while achieving future objectives.

Qualifications

• Minimum of 10+ years of software development experience.
• Minimum 5 years experience as a support associate.
• 2+ years of support lead experience required.

Skills

Software development experience

Support associate experience

Incident triaging

Major incident management

Java /.NET Stack app support

SQL proficiency

Troubleshooting technical issues

Client - Server architecture knowledge

Tools

Dynatrace

ELK

PagerDuty

Job description

Must Haves

• Minimum of 10+ years of software development experience
• Minimum 5 yrs exp as a support associate
• 2+ years of support lead experience, including:
  • Incident triaging
  • Major incident management and communication
  • Incident Management and problem management
  • Change Management and housekeeping
• Expert knowledge of Client - Server architecture, certificate and password management and maintaining webservices
• Troubleshoot and resolve complex technical issues
• 5+ years of experience in Java /.NET Stack app support and SQL
• Excellent proficiency with Oracle and SQL
• Experience with Dynatrace, ELK, and PagerDuty