Track Lead - SharePoint Administration

HCL Technologies Limited; Vancouver; On-site; CAD 110,000 - 170,000; Full time

Job summary

HCLTech in Vancouver is seeking a Track Lead for SharePoint Administration to drive operational excellence, serve client SLAs, and mentor project teams. You will lead reporting improvements, streamline processes, and foster innovation across the SharePoint environment.

The role emphasizes strong communication, problem-solving, and hands-on governance of site management, permissions, and content organization, with a focus on continuous delivery and service quality.

Qualifications

• Proficient in SharePoint administration including site management, permissions, and content organization.
• Strong problem-solving skills with ability to drive process improvements in SharePoint environments.
• Excellent communication and mentoring abilities to support team development and client engagement.
• In-depth knowledge of operational management principles and adherence to client SLAs.

Responsibilities

• Enhance operational systems by implementing SharePoint solutions that improve reporting and information flow.
• Analyze client requirements and ensure the SharePoint support team meets expectations through proactive communication and service delivery.
• Lead and mentor the SharePoint project team, fostering collaboration and transparency regarding goals and deliverables.
• Introduce innovative ideas for process development within SharePoint to drive organizational progress and improved service delivery.
• Provide tailored SharePoint solutions aligned with customer needs and ensure effective operational support.

Skills

SharePoint Administration

Problem-Solving

Communication & Mentoring

Operational Management & SLA

Education

SharePoint Certification

ITIL Foundation Certification

Job description

The Track Lead for SharePoint Administration plays a pivotal role in managing support and operations, focusing on continuous improvement and problem-solving. This position is essential in ensuring that client SLAs are met while empowering teams through effective people management. The incumbent will lead operational initiatives that enhance reporting, streamline processes, and drive innovation within the organization.

Key Responsibilities

• 1. Enhance Operational Systems By Implementing Sharepoint Solutions That Improve Management Reporting And Optimize Information Flow For Better Organizational Planning.
• 2. Analyse Client Requirements And Ensure The Sharepoint Support Team Effectively Meets Client Expectations Through Proactive Communication And Service Delivery.
• 3. Lead And Mentor The Sharepoint Project Team, Fostering An Environment Of Collaboration And Transparency Regarding Project Goals And Deliverables.
• 4. Introduce Innovative Ideas For Process Development Within Sharepoint, Aiming For Overall Organizational Progress And Improved Service Delivery.
• 5. Provide Tailored Sharepoint Solutions That Align With Customer Needs, Ensuring Effective Operational Support And Contributing To Positive Business Outcomes.

Skill Requirements

• 1. Proficient In Sharepoint Administration With A Solid Understanding Of Site Management, Permissions, And Content Organization.
• 2. Strong Problem-Solving Skills And Ability To Implement Process Improvements In Sharepoint Environments.
• 3. Excellent Communication And Mentoring Abilities To Support Team Development And Client Engagement.
• 4. In-Depth Knowledge Of Operational Management Principles And Client Sla Adherence.

Other Requirements

• 1. Sharepoint Certification (Optional But Valuable).
• 2. Itil Foundation Certification (Optional But Valuable)

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.