Track Lead - IAM Operations

HCL Technologies Limited; Mississauga; On-site; CAD 90,000 - 150,000; Full time

Benefits offered by this job

Optional CyberArk Certifications

Job summary

HCL Technologies Limited is seeking a Track Lead for Support & Operations to manage IAM operations with a focus on continuous improvement and problem-solving. You will lead a team, collaborate with clients, and drive cyberark-based improvements to meet SLAs.

This role emphasizes stakeholder communication, mentoring, and delivering measurable IAM outcomes for diverse clients across industries. An environment that values innovation and process efficiency awaits.

Qualifications

• Strong understanding of IAM operations management and CyberArk PAM (Vault, PVWA, CPM & PSM).
• Proficient in process optimization and operational reporting techniques.
• Excellent problem-solving and decision-making skills within a client-focused environment.
• Proven ability to lead teams and communicate effectively with stakeholders.
• Familiarity with identity management frameworks and compliance standards.

Responsibilities

• Enhance operational systems using CyberArk PAM tools to improve reporting and optimize processes.
• Collaborate with clients to understand requirements and oversee the support team's performance.
• Lead and mentor the project team with transparent communication of goals and collaboration.
• Drive innovation by introducing new IAM process improvements and CyberArk PAM methodologies.
• Provide tailored IAM solutions using best practices to address customer needs and outcomes.

Skills

IAM Operations

CyberArk PAM

Process Optimization

Problem Solving

Team Leadership

Tools

CyberArk Vault

CyberArk PVWA

CyberArk CPM

CyberArk PSM

Job description

The Track Lead for Support & Operations plays a critical role in managing Identity and Access Management (IAM) operations with a focus on continuous improvement and problem-solving. This position is essential for meeting client SLAs and empowering teams through effective leadership and communication. The Track Lead will foster innovation and drive process efficiency to support organizational objectives.

Key Responsibilities

• 1. Enhance Operational Systems By Utilizing Cyberark Pam Tools To Improve Management Reporting, Streamline Information Flow, And Optimize Business Processes, Ensuring Alignment With Organizational Planning.
• 2. Collaborate With Clients To Understand Their Requirements And Oversee The Support TeamâS Performance In Meeting Client Expectations, Leveraging Iam Strategies To Ensure Satisfaction.
• 3. Lead And Mentor The Project Team, Ensuring Transparent Communication Of Project Goals And Fostering An Environment Of Collaboration And Growth In Iam Operations.
• 4. Drive Innovation By Introducing New Ideas And Improvements In Iam Processes, Utilizing Cyberark Pam Methodologies To Enhance Overall Organizational Effectiveness.
• 5. Provide Tailored Solutions Using Iam Best Practices And Cyberark Pam Functionalities To Address Customer Needs, Resulting In Measurable Business Outcomes.

Skill Requirements

• 1. Strong Understanding Of Iam Operations Management And Cyberark Pam (Vault, Pvwa, Cpm & Psm).
• 2. Proficient In Process Optimization And Operational Reporting Techniques.
• 3. Excellent Problem-Solving And Decision-Making Skills Within A Client-Focused Environment.
• 4. Proven Ability To Lead Teams And Communicate Effectively With Stakeholders.
• 5. Familiarity With Identity Management Frameworks And Compliance Standards.

Other Requirements

• 1. Optional But Valuable Certifications: Cyberark Certified Trustee, Iam Certified Professional, Or Related Iam Certifications

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.