Track Coordinator

Agilus Consulting Group; Calgary; On-site; CAD 51,000 - 73,000; Full time

Job summary

Agilus Consulting Group in Calgary is seeking a Track Coordinator for the Oil and Gas sector to support Detailed Time Entry (DTE) processes and the My Track tool. The role manages daily My Track activities, supports suppliers and business users, maintains data integrity, and ensures processes are followed across sites and suppliers.

The successful candidate will be bilingual in English and French Canadian, able to train and communicate with bilingual suppliers and stakeholders, and thrive in a

Qualifications

• Experience in Supply Chain operations or enterprise process support.
• Hands-on experience with transactional or enterprise systems.
• Experience with contractor onboarding, time entry, invoicing, or PR/PO processes.
• Fluent in English and French Canadian (spoken and written).

Responsibilities

• Support core my Track business processes and contractor onboarding/offboarding.
• Assist with pay formulas, time submission, approvals, and invoicing.
• Coordinate system integrations, UAT, defects, and training materials.
• Deliver ongoing sustainment of DTE processes and training.

Skills

Supply chain operations

System coordination

Enterprise process support

My Track / time-entry systems

Bilingual: English and French Canadian

Training suppliers & users

Cross-functional collaboration

Tools

My Track

Microsoft Office

SAP (ERP)

Job description

Agilus by Synergie is recruiting for a Track Coordinator in the Oil and Gas Sector in Calgary, Alberta. The Track Coordinator plays a critical role in supporting both the project deployment and long-term sustainment of Detailed Time Entry (DTE) processes and the my Track tool. This role is responsible for managing daily My Track activities, supporting suppliers and business users, maintaining system data integrity, and ensuring processes are followed consistently across sites and suppliers.

The role requires fluency in French and English, as the My Track Coordinator will regularly support, train, and communicate with French Canadian-speaking suppliers, timekeepers, and business stakeholders, including those in bilingual regions.

• Total rewards:$45.00 hourly4 months contract opportunity.
• 5 days on / 2 days off

Project Responsibilities

• Work with cross-functional teams to support core my Track business processes, including: Contractor onboarding and offboarding, PR / PO processes, Pay formula creation and sustainment, Time submission and approval processes, Evaluated Receipt Settlement (ERS) or invoicing.
• Work with technical teams to evaluate and support current and future system integrations (e.g. contracts, pay formulas, contractor onboarding/offboarding), Understand site-based nuances and ensure they are documented and accounted for in system and process design.

Reporting & Continuous Improvement

• Monitor and run reports for unallocated, unaccepted, and unauthorized activities
• Support vendor and business compliance reporting
• Identify trends (e.g. overrides, recurring errors) and recommend improvements
• Proactively identify opportunities to optimize processes, reporting, and controls
• Support continuous improvement of the Detailed Time Entry process and supporting technology.
• Execute User Acceptance Testing (UAT), log defects, retest fixes, and support go-live readiness, Provide regular updates to the project manager on process details and project issues. Assist with the development and delivery of training materials, Support transition from project implementation into sustainment operations, Work with category management stakeholders to compile contract compliant rate sheets to load into My Track.

Sustainment – Daily My Track Operations

• Manage daily Track processes, ensuring data accuracy and timeliness
• Monitor system errors and provide functional support to suppliers and users
• Ensure users and suppliers follow established standards and expectations
• Support system enhancements and software upgrades as required, Work with IT to understand and support system interfaces
• Monitor vendor compliance with reporting timelines and error correction requirements.

Supplier & Business Support (Bilingual)

• Support suppliers in daily DTE activities to ensure time and costs are allocated and approved on time
• Provide functional support and training to English- and French-speaking supplier timekeepers
• Escalate issues to appropriate functional or technical support teams as required
• Support contractor onboarding and offboarding activities
• Support business units with override management, rejections, and approvals
• Establish regular touchpoints with users to reinforce process understanding and consistent usage
• Work with the business to identify and onboard suppliers into the DTE process.

Successful candidates will have

• Experience in Supply Chain operations, system coordination, or enterprise process support.
• Hands-on experience supporting transactional or enterprise systems.
• Experience with contractor onboarding, PR / PO processes, time entry, or invoicing processes.
• Experience with My Track or similar time-entry systems.
• Fluent in English and French Canadian (spoken and written) – required
• Able to confidently support and train suppliers and internal users in both languages.

Technical & Process Skills

• Experience with system integrations, UAT, and defect tracking
• Proficiency with Microsoft Office tools
• Experience with ERP systems (e.g. SAP) is an asset.

Soft Skills

• Strong organizational and coordination skills
• Excellent communication and stakeholder engagement abilities
• Ability to manage competing priorities in a fast-paced environment
• Detail-oriented with a focus on process adherence and data quality.

This posting is for an active opening.