Toy Mountain Supervisor

salvationarmyca; Ottawa; On-site; CAD 41,000 - 54,000; Full time

Job summary

The Salvation Army Canada is seeking a Temporary Toy Mountain Supervisor in Ottawa to oversee day-to-day operations, manage toy inventory, and ensure campaign objectives are met. The role involves coordinating with staff, volunteers, and partner agencies to execute a smooth, safe operation in a warehouse setting.

You will recruit and train workers, manage schedules, and liaison with the Director of Community Services to procure materials while maintaining accurate records.

Qualifications

• Strong oral and written communication skills.
• Good organization and interpersonal skills.
• Self-motivated and disciplined.

Responsibilities

• Follow the campaign operational manual and create a floor plan for admin, sorting, setting up, receiving and packing toys.
• Lead recruitment and training of Toy Mountain workers and partner agencies.
• Direct staff and volunteers on day-to-day tasks and maintain toy inventory and records.
• Coordinate with community partners for toy pickups and promotional needs.
• Compile post-campaign data and complete postmortem reports.

Skills

Communication skills

Organization

Interpersonal skills

Self-motivation

Education

Campaign operations experience

Recruitment & supervision experience

Tools

Microsoft Office

Email & Internet tools

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

Position Purpose summary: Operationalize the Ottawa Toy Mountain work plan and provide overall supervision to the day-to-day operations of the campaign ensuring its annual objectives are met.

Accountabilities

• Follow the campaign operational manual and create a floor plan to ensure the keys areas - admin, sorting, setting up, receiving and packing toys - work efficiently, timely, and in a safe manner.
• Collaborate with the Director of Community Services and Spiritual Care on the procurement of all necessary items such as tables, draping, bags, labels, cages, toys etc.
• In collaboration with the Director of Community Services and Spiritual Care, lead the recruitment and training process for all Toy Mountain workers, including referral agencies and satellite locations - optimizing safety for all staff and volunteers.
• Collaborate with Ottawa Booth Centre's volunteer coordinator to create a volunteer schedule to supplement the Toy Mountain Employee Team Schedule.
• Act as first point of contact with community partners - including coordinating of agency toy pick ups, collaborating with Public Relations, media and promotional needs during the campaign.
• Direct staff and volunteers on day-to-day tasks - including daily toy inventory and accurate record keeping of toys, proper sorting and packing of toy bags, and ensuring toy areas are replenished daily.
• Respond to any community concerns or complaints regarding the Toy Mountain process and elevate when necessary to Public Relations Team.
• Ensure all the required campaign documentation is completed in a timely manner, including weekly staff timesheets for payroll and approvals.
• Connect with Ottawa Booth Centre's Manager of Community Services with toys not useable for Toy Mountain campaign and coordinate delivery efficiently to the Community & Family Services Department.
• At the conclusion of the campaign, compile statistical data as requested, complete detailed postmortem, inventory, and provide information necessary for evaluation of the campaign.

Working Conditions

This is a temporary position.

Shifts may include days, afternoons, and evening shifts, Monday through Saturday, flexibility in scheduling is required.

Flexibility in scheduling is required, as the hours may increase as per operational requirements.

Work environment is typically a warehouse environment requiring constant walking and standing.

Ability to lift/move up to 20 lbs. (10 kg) on own and up to 100 pounds with assistance.

Education, Qualifications and Certifications

Previous experience and/or education in campaign operations, as well as recruitment and supervision of paid/unpaid staff is an asset.

Experience and Skilled Knowledge Requirements

• Minimum of one (1) year of prior related supervision experience is an asset.
• Strong skills in all Microsoft Office products and good working knowledge and experience with email and internet-based programs.
• Valid Ontario "G" driver's license and current clean driver's abstracted dated within the last 30 days.

Skills and Capabilities

• Strong oral and written communication skills.
• Good organization, strong oral and written communication, and interpersonal skills.
• Self-motivated and disciplined.
• Participate as an active and responsible team member.
• Ability to represent the organization in a professional and engaging manner.
• Attention to detail, problem solving and analytical skills.
• Critical thinker in strategizing resources with time management skills.
• Ability to work with little supervision but also able to accept direction when necessary.
• Maintain information in confidence as required.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army's health and safety policies and procedures.
• Treat the property of The Salvation Army with due care and caution.
• Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide