Toy Mountain Supervisor

TSA The Salvation Army TSA; Ottawa; On-site; CAD 25,000 - 39,000; Full time

Benefits offered by this job

Health and dental benefits

RRSP

Paid vacation and sick time

Flexible scheduling

Job summary

The Salvation Army in Ottawa is seeking an Operations Supervisor for Toy Mountain to oversee day-to-day campaign activities and ensure yearly objectives are met. You will manage staff and volunteers, coordinate with community partners, and ensure safe, efficient toy handling from reception to packing.

Responsibilities include recruitment/training, scheduling, inventory control and cross-team collaboration with the Director of Community Services. Ontario G license is required.

Qualifications

• Experience in campaign operations and supervision of paid/unpaid staff is an asset.
• Minimum of 1 year of supervision experience is an asset.
• Strong Microsoft Office skills and proficiency with email and internet-based tools.
• Valid Ontario G driver’s license with a clean abstract dated within 30 days.

Responsibilities

• Follow campaign manual and create an efficient floor plan for admin, sorting, setup, receiving and packing toys.
• Collaborate on procurement of items like tables, draping, bags, labels and cages.
• Lead recruitment/training for Toy Mountain workers and volunteers with safety in mind.
• Coordinate volunteer schedules with Ottawa Booth Centre and supplement staff schedules.
• Act as first contact with partners; coordinate toy pickups and PR needs during the campaign.
• Direct staff/volunteers on daily tasks: inventory, sorting, packing and replenishment.
• Address community concerns and escalate to Public Relations as needed.
• Complete weekly timesheets and campaign documentation for payroll approvals.
• Coordinate post-campaign handoff and data for evaluation.

Skills

MS Office

Email & Internet

Communication skills

Organization

Team player

Driver's license

Tools

None

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

Position Purpose summary: Operationalize the Ottawa Toy Mountain work plan and provide overall supervision to the day-to-day operations of the campaign ensuring its annual objectives are met.

Accountabilities

• Follow the campaign operational manual and create a floor plan to ensure the keys areas – admin, sorting, setting up, receiving and packing toys – work efficiently, timely, and in a safe manner.
• Collaborate with the Director of Community Services and Spiritual Care on the procurement of all necessary items such as tables, draping, bags, labels, cages, toys etc.
• In collaboration with the Director of Community Services and Spiritual Care, lead the recruitment and training process for all Toy Mountain workers, including referral agencies and satellite locations – optimizing safety for all staff and volunteers.
• Collaborate with Ottawa Booth Centre’s volunteer coordinator to create a volunteer schedule to supplement the Toy Mountain Employee Team Schedule.
• Act as first point of contact with community partners - including coordinating of agency toy pick ups, collaborating with Public Relations, media and promotional needs during the campaign.
• Direct staff and volunteers on day-to-day tasks – including daily toy inventory and accurate record keeping of toys, proper sorting and packing of toy bags, and ensuring toy areas are replenished daily.
• Respond to any community concerns or complaints regarding the Toy Mountain process and escalated when necessary to Public Relations Team.
• Ensure all the required campaign documentation is completed in a timely manner, including weekly staff timesheets for payroll and approvals.
• Connect with Ottawa Booth Centre’s Manager of Community Services with toys not useable for Toy Mountain campaign and coordinate delivery efficiently to the Community & Family Services Department.
• At the conclusion of the campaign, compile statistical data as requested, complete detailed postmortem, inventory, and provide information necessary for evaluation of the campaign.

Working Conditions

This is a temporary position. Shifts may include days, afternoons, and evening shifts, Monday through Saturday, flexibility in scheduling is required. Flexibility in scheduling is required, as the hours may increase as per operational requirements. Work environment is typically a warehouse environment requiring constant walking and standing Ability to lift/move up to 20 lbs. (10 kg) on own and up to 100 pounds with assistance. The above responsibilities must be performed in keeping with The Salvation Army’s Mission, Vision, and Values, in a professional manner, upholding our code of conduct.

Education, Qualifications and Certifications

• Previous experience and/or education in campaign operations, as well as recruitment and supervision of paid/unpaid staff is an asset
• Experience and Skilled Knowledge Requirements: Minimum of one (1) year of prior related supervision experience is an asset
• Strong skills in all Microsoft Office products and good working knowledge and experience with email and internet-based programs
• Valid Ontario “G” driver’s license and current clean driver’s abstracted dated within the last 30 days

Skills and Capabilities

• Strong oral and written communication skills
• Good organization, strong oral and written communication, and interpersonal skills
• Self‑motivated and disciplined
• Participate as an active and responsible team member
• Ability to represent the organization in a professional and engaging manner
• Attention to detail, problem solving and analytical skills
• Critical thinker in strategizing resources with time management skills
• Ability to work with little supervision but also able to accept direction when necessary
• Maintain information in confidence as required
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures
• Treat the property of The Salvation Army with due care and caution
• Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check screening
• Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities

Compensation

The target hiring range for this position is $18.50 to $23.13 with a maximum of $27.76. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role. The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.

Our Employees and Culture

Our employees are motivated by the fulfillment and meaning they experience as they serve people in need across Canada and Bermuda. Whether at the front‑lines or in a support role, as part of our team you’ll work alongside a diverse and skilled group of purpose-driven professionals, empowered to provide exceptional service.

We deeply value the relationships we build in the workplace, as well as the opportunities given to us such as the potential to experience flexibility at work, receive health and dental benefits, paid vacation and sick time, RRSP’s, as well as to expand our skills and advance our careers as together we build a culture of continuous learning and growth.

If you're looking for a career that allows you to find meaning, make an impact, and one that challenges you to grow and become the best version of yourself, join our dynamic team. There is a place for everyone to belong at The Salvation Army.