Christmas Kettle Coordinator

salvationarmyca; Northeastern Ontario; On-site; CAD 19,000 - 29,000; Part time

Job summary

The Salvation Army in Ontario seeks a temporary Christmas Kettle Campaign Worker to join the kettle team. You will support deployment of kettles, ensure safe handling and secure donations, and assist volunteers through shift changes and site visits.

You may coordinate schedules, respond to donor inquiries, and help recruit kettle staff. The role requires reliability, basic office skills, and the ability to work in a fast-paced public environment, including outdoor settings.

Qualifications

• Ability to deliver friendly customer service in a fast-paced public setting.
• Basic office skills including scheduling and data entry.
• Reliability, punctuality and attention to safety and security.
• Experience with scheduling databases and Microsoft Office is an asset.

Responsibilities

• Attend training and orientation for the Christmas Kettle Campaign.
• Support kettle deployment to zones prior to staff/volunteer arrival.
• Ensure donations are secured and delivered to the secure location.
• Communicate daily issues and supply needs to the supervisor.
• Supervise and coordinate kettle workers/volunteers as required.
• Record weekly time sheets and assist with site organization.

Skills

Customer service

Interpersonal skills

Multitasking

Communication

Attention to detail

Education

High school diploma (asset)

Tools

Salesforce

WORD

Excel

Outlook

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

Accountabilities

• Attend a day of training/orientation on The Salvation Army and the Christmas Kettle Campaign.
• Provide support in getting Kettles to zone locations prior to staff and/or volunteer's arrival at Campaign onset.
• Ensure all Kettle donations are delivered to secure location at shift completion.
• Communicate daily issues and supply deficiencies to the supervisor.
• Orient and remind staff/volunteers on proper Kettle handling and duties as required.
• Supervise, support and assign (as required) staff and/or volunteers throughout the Campaign.
• Visit locations intermittently.
• Remain at the Kettle for the full shift (until relieved), ensuring security of donations received.
• Respond to questions/queries from potential donors regarding SA ministries and programs.
• Promote, coordinate, and oversee the activities of Christmas Kettle Campaign Worker staff and/or volunteers.
• Oversee the operations of the Christmas Kettle campaign including scheduling of staff and/or volunteers.
• Will participate in recruitment of kettle worker staff and/or volunteers.
• Orientation and performance management of kettle worker staff and/or volunteers.
• Coordinate the schedule for kettle staff and/or volunteers and respond to emergency absences, etc.
• Foster and maintain positive working relationships with kettle sites.
• Coordinate the delivery and pick-up of kettles to/from sites daily, ensuring the security of donations; may deliver and pick-up kettles in an emergency situation.
• Ensure that kettle locations have adequate supplies of literature etc.
• Record statistical data and prepare weekly time sheets as required.
• Post campaign; organize retrieval of all equipment/supplies from various kettle locations.
• Perform other related duties as required.

CRITICAL RELATIONSHIP MANAGEMENT

• Governance Boards and Councils: n/a
• Internal: TSA staff members, Kettle campaign team
• External: Community members

MANAGERIAL RESPONSIBILITY

Reports directly to Corps Officer.

Direct reports: n/a. Workflow coordinator for Christmas Kettle Workers.

FINANCIAL AND MATERIALS MANAGEMENT

• - Collect donations and petty cash and ensure donations are always kept secure.

WORKING CONDITIONS

This is a temporary position.

Shifts may include days, afternoons, evenings, weekend shifts, and split shifts, Monday through Saturday. Applicable shifts include a ½ hour unpaid meal break.

Flexibility in scheduling is required, as the hours may increase as per operational requirements.

Work environment is typically in the office with occasional time spent in malls/stores.

Standing for long periods will be required and exposure to cold weather.

Required to wear appropriate Salvation Army identification.

Local travel is associated with this position.

The above responsibilities must be performed in keeping with The Salvation Army's Mission, Vision, and Values, in a professional manner, upholding our code of conduct.

Education, Qualifications and Certifications

Some high school coursework, completion of high school is an asset.

Experience and Skilled Knowledge Requirements

• A minimum of one year of related experience or working in customer service.
• Money handling experience is an asset.
• Experience in office administration.
• Experience with general office equipment and must have strong skills and experience using online scheduling database (Salesforce) word processing (WORD); spread sheet use (EXCEL) and Email (Outlook).
• Valid Ontario Class "G" Driver's License, personal vehicle required and insurance, current copy of driver's abstract for review and verification that is satisfactory to The Salvation Army, in its sole discretion, is required.

Skills and Capabilities

• Excellent interpersonal skills, integrity, and adaptability.
• Ability to multi-task and work well in a fast-paced office setting; attention to detail, problem solving and analytical skills.
• Ability to lift/move 9 to 12 kgs (20 - 25 lbs.)
• Enthusiastic Team Player with excellent communication and interpersonal skills.
• Strong customer service skills; enjoy liaising and working with people of all ages and abilities.
• Exhib