Total Loss Auto Claims Specialist - End-to-End & Growth

CAA Club Group; Vaughan; On-site; CAD 65,000 - 90,000; Full time

Job summary

The CAA Club Group in Thornhill, Ontario, seeks a Total Loss Adjuster to manage end-to-end automobile claims with a focus on total loss, fire, and theft. You will coordinate investigations, negotiate with appraisers and vendors, and maintain reserves within authority levels.

Ideal candidates have post-secondary education and 1-5 years of claims handling plus 2-3 years of customer service, strong communication, organization, and a CIP designation is a plus.

Qualifications

• Post‑secondary education completion.
• 1-5 years prior claims handling experience coupled with 2-3 years customer service experience.
• Completion of, or active pursuit of, a Chartered Insurance Professional (CIP) designation is considered a strong asset.
• Excellent communication skills both written and oral.
• Excellent organizational skills.
• Superior customer service and interpersonal skills.

Responsibilities

• Manage the end-to-end claims lifecycle for automobile and third‑party automobile claims, with a specialized focus on total loss, fire, and theft claims.
• Conduct claim investigations, including coordinating, consulting, negotiating and collaborating with appraisers, body shops, third party claimants, adjusters and vendors
• Evaluate liability, salvage and subrogation exposure and potential
• Review and analyze losses to ensure files meet the guideline criteria and determine proper kind of loss
• Maintain adequate reserves based on exposure and authority level

Skills

Claims handling

Customer service

Communication

Organization

Education

Post-secondary education

Job description

The CAA Club Group in Thornhill, Ontario, seeks a Total Loss Adjuster to manage end-to-end automobile claims with a focus on total loss, fire, and theft. You will coordinate investigations, negotiate with appraisers and vendors, and maintain reserves within authority levels.

Ideal candidates have post-secondary education and 1-5 years of claims handling plus 2-3 years of customer service, strong communication, organization, and a CIP designation is a plus.