Toronto Technology Support Engineer: Microsoft 365 & Windows

Monex group; Toronto; Hybrid; CAD 55,000 - 85,000; Full time

Job summary

Monex Group in Toronto is seeking a proactive Technology Support Engineer to join our IT team. You will be the escalation point for end-user support, focusing on Microsoft 365, Windows environments, and device management.

Responsibilities include deploying devices, maintaining collaboration tools like Teams and SharePoint, and providing on-site support for network and meeting-room tech. A customer-focused mindset and clear communication are essential.

Qualifications

• 2–4 years in IT support.
• Strong knowledge of Windows 11 and Microsoft 365.
• Experience with Intune or similar device management platforms.
• Solid troubleshooting abilities and a customer-focused mindset.
• Clear communicator who thrives in a fast-paced environment.

Responsibilities

• Resolve escalated end user incidents, Microsoft 365 and business apps, identity and access, and endpoint issues.
• Support device builds, deployments, updates, and troubleshooting across laptops, desktops, and peripherals.
• Maintain and support Teams, SharePoint, OneDrive, Exchange Online and other collaboration tools.
• Provide hands on office support including WiFi/LAN basics, printers, docking stations, and meeting room tech.
• Work with other engineers, infrastructure, and security teams to improve service quality.
• Keep documentation and asset records accurate and up to date.

Skills

Windows 11

Microsoft 365

Intune

Troubleshooting

Customer-focused

Communication

IT support

PowerShell

Tools

Intune

PowerShell

Job description

Monex Group in Toronto is seeking a proactive Technology Support Engineer to join our IT team. You will be the escalation point for end-user support, focusing on Microsoft 365, Windows environments, and device management.

Responsibilities include deploying devices, maintaining collaboration tools like Teams and SharePoint, and providing on-site support for network and meeting-room tech. A customer-focused mindset and clear communication are essential.