Technology Support Engineer

Monex Canada Inc.; Toronto; On-site; CAD 65,000 - 85,000; Full time

Job summary

Monex Canada Inc. is seeking a proactive Technology Support Engineer in Toronto to join its growing IT function.

You will be the escalation point for end-user support across the Microsoft 365 and Windows environment, ensuring productivity and smooth operations. The ideal candidate has 2–4 years in IT support, strong Windows 11 and MS 365 knowledge, and experience with Intune or similar device management platforms.

Qualifications

• 2–4 years in IT support.
• Strong knowledge of Windows 11 and Microsoft 365.
• Experience with Intune or similar device management platforms.
• Solid troubleshooting abilities and a customer-focused mindset.
• Clear communicator who thrives in a fast-paced environment.
• Nice to have Microsoft certifications (MS900, MD102, AZ900).
• ITIL Foundation.
• PowerShell or automation experience.

Responsibilities

• Resolve escalated end-user incidents in Microsoft 365, identity, access and endpoint issues.
• Support device builds, deployments, updates, and troubleshooting across laptops, desktops, and peripherals.
• Maintain and support Teams, SharePoint, OneDrive, Exchange Online and other collaboration tools.
• Provide hands-on office support including WiFi/LAN basics, printers, docking stations, and meeting room tech.
• Collaborate with engineers, infrastructure, and security teams to improve service quality.
• Keep documentation and asset records accurate and up to date.

Skills

Strong communication

Customer-focused mindset

Thrives in fast-paced environment

Team collaboration

Education

ITIL Foundation

Microsoft Certifications (MS900, MD102, AZ900)

Tools

Intune

PowerShell

Job description

Technology Support Engineer | Toronto Monex is a leading global financial solutions provider, offering a complete set of tools to support business growth and strategic financial operations. We specialise in FX risk management and international payments, helping corporate and institutional clients design tailored FX solutions to navigate currency volatility with confidence. Our team of FX specialists implement well-considered currency strategies, offering dedicated support to help clients manage their payment needs – whether for goods, services, or direct investments. In 2023, Monex facilitated $309 billion in FX turnover, managed $10.7 billion in assets, and processed 8.5 million transactions. With offices across North America (Canada, the US, and Mexico), Asia (Singapore), and Europe (the UK, Spain, and the Netherlands), we serve over 66,000 clients worldwide. By combining global reach with deep local market expertise, Monex enhances businesses with a suite of financial solutions and FX market analysis to help optimise efficiency, mitigate currency risk, and protect margins in an increasingly complex financial landscape. Our corporate client experience is further enhanced by our dedicated sector expertise across a range of industries.

Department Overview

The Monex Europe Technology department is responsible for all technology development and operations across the company for our London, Amsterdam, Madrid, Singapore & Toronto offices. Its responsibilities encompass oversight of all IT Infrastructure, understanding business technology needs, evaluating new technologies, and accountability over the services and products used within Monex.

Job Overview

We’re looking for a proactive and technically strong Technology Support Engineer to join our growing IT function. You’ll be the escalation point for end user support across our Microsoft 365 and Windows environment, ensuring our people stay productive and our technology runs smoothly.

Key Responsibilities & Accountabilities

• Resolve escalated end user incidents, Microsoft 365 and business apps, identity and access, and endpoint issues.
• Support device builds, deployments, updates, and troubleshooting across laptops, desktops, and peripherals.
• Maintain and support Teams, SharePoint, OneDrive, Exchange Online and other collaboration tools.
• Provide hands on office support including WiFi/LAN basics, printers, docking stations, and meeting room tech.
• Work with other engineers, infrastructure, and security teams to improve service quality.
• Keep documentation and asset records accurate and up to date.

Key Skills & Experience Required

• 2–4 years in IT support.
• Strong knowledge of Windows 11 and Microsoft 365.
• Experience with Intune or similar device management platforms.
• Solid troubleshooting abilities and a customer-focused mindset.
• Clear communicator who thrives in a fast-paced environment.
• Nice to Have Microsoft certifications (MS900, MD102, AZ900).
• ITIL Foundation.
• PowerShell or automation experience.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! At Monex, we do our very best every day to ensure that we take good care of our people, as our biggest asset is our highly driven and focused Talent Culture. We strive to continuously enable our people to develop their full potential by offering the necessary tools and support to empower our people to develop professionally and to take the next step in their career here at Monex. Teamwork is a paramount part of our Talent Culture as we achieve more when we collaborate and all work together. We take pride in our familial culture with colleagues who are willing to go the extra mile for one another. We foster a culture of Health and Wellness, encouraging our colleagues to pursue healthy habits and promoting healthy lifestyles.