Technology Support Engineer

Socket.dev; Toronto; On-site; CAD 55,000 - 75,000; Full time

Job summary

Monex in Toronto is seeking a proactive Technology Support Engineer to join our IT function. You’ll be the escalation point for end-user support across Microsoft 365 and Windows, ensuring our people stay productive and our technology runs smoothly.

You will collaborate with infrastructure and security teams, maintain documentation, and help optimize service quality while delivering hands-on device support.

Qualifications

• 2–4 years in IT support.
• Strong knowledge of Windows 11 and Microsoft 365.
• Experience with Intune or similar device management platforms.
• Solid troubleshooting abilities and a customer-focused mindset.
• Clear communicator who thrives in a fast-paced environment.

Responsibilities

• Resolve escalated end-user incidents, Microsoft 365 and business apps, identity and access, and endpoint issues.
• Support device builds, deployments, updates, and troubleshooting across laptops, desktops, and peripherals.
• Maintain and support Teams, SharePoint, OneDrive, Exchange Online and other collaboration tools.
• Provide hands on office support including WiFi/LAN basics, printers, docking stations, and meeting room tech.
• Work with other engineers, infrastructure, and security teams to improve service quality.
• Keep documentation and asset records accurate and up to date.

Tools

Windows 11

Microsoft 365

Intune

PowerShell

Job description

Technology Support Engineer | Toronto

Monex is a leading global financial solutions provider, offering a complete set of tools to support business growth and strategic financial operations.

We specialise in FX risk management and international payments, helping corporate and institutional clients design tailored FX solutions to navigate currency volatility with confidence. Our team of FX specialists implement well-considered currency strategies, offering dedicated support to help clients manage their payment needs – whether for goods, services, or direct investments.

In 2023, Monex facilitated $309 billion in FX turnover, managed $10.7 billion in assets, and processed 8.5 million transactions. With offices across North America (Canada, the US, and Mexico), Asia (Singapore), and Europe (the UK, Spain, and the Netherlands), we serve over 66,000 clients worldwide.

By combining global reach with deep local market expertise, Monex enhances businesses with a suite of financial solutions and FX market analysis to help optimise efficiency, mitigate currency risk, and protect margins in an increasingly complex financial landscape. Our corporate client experience is further enhanced by our dedicated sector expertise across a range of industries.

Department Overview

TheMonex EuropeTechnologydepartmentis responsible forall technology development and operations across thecompanyfor our London, Amsterdam, Madrid, Singapore & Toronto offices.

Its responsibilities encompass oversight of all IT Infrastructure, understanding business technology needs, evaluating new technologies, and accountability over the services and products used within Monex.

Job Overview

We’relooking for a proactive and technically strong Technology Support Engineer to join our growing IT function.You’llbe the escalation point forend usersupport across our Microsoft 365 and Windows environment, ensuring our people stay productive and our technology runs smoothly.

Key Responsibilities & Accountabilities

• Resolve escalatedenduserincidents, Microsoft 365 and businessapps, identity and access, and endpoint issues.

• Support device builds, deployments, updates, and troubleshooting across laptops, desktops, and peripherals.

• Maintain and support Teams, SharePoint, OneDrive, ExchangeOnlineand other collaboration tools.

• Providehands onoffice support includingWiFi/LAN basics, printers, docking stations, and meeting room tech.

• Work withotherengineers, infrastructure, and security teams to improve service quality.

• Keep documentation and asset recordsaccurateand up to date.

Key Skills & Experience Required

• 2–4 years in ITsupport.

• Strong knowledge of Windows 11 and Microsoft 365.

• Experience with Intune or similar device management platforms.

• Solid troubleshooting abilities and a customer-focused mindset.

• Clear communicator who thrives in a fast-paced environment.

Nice to Have

• Microsoft certifications (MS900, MD102, AZ900).

• ITIL Foundation.

• PowerShell or automation experience.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!