Frontline IT Support Specialist: Microsoft 365 & Devices

Lark Group of Companies

Surrey

On-site

CAD 65,000 - 75,000

Full time

11 hours ago

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Job summary

The Lark Group of Companies is seeking an IT Support Specialist to be the frontline technology resource for its Canadian operations. This hands-on, fully onsite role fixes issues, communicates well with non-technical users, and owns requests from start to finish.

You’ll handle daily IT support, Microsoft 365 administration, onboarding/offboarding, device deployment, and documentation, while supporting cybersecurity and long-term tech planning with the internal IT lead.

Qualifications

2–3 years of progressive IT support, service desk, desktop support, or systems support experience.
Strong troubleshooter across Windows 10/11 and Microsoft 365 applications.
Experience in Entra ID / Azure AD and MFA administration.
Knowledge of Outlook, Exchange Online, Teams, SharePoint, OneDrive, and MFA.
Willingness to travel between Lark locations with a valid driver’s license.

Responsibilities

Provide Tier 1 and junior Tier 2 IT support to employees across Lark Group companies.
Troubleshoot Windows devices, printers, monitors, and peripherals; resolve common M365 issues.
Manage onboarding/offboarding, user accounts, licensing, and MFA enrollment in Microsoft 365.
Deploy and configure devices; maintain asset records and inventory.
Support business applications (Adobe, Procore, Salesforce, Monday.com, etc.).
Assist with network, VPN, and office technology troubleshooting; escalate complex issues.