Mechanical Services Clerk

VANC ADESA Vancouver; Richmond; On-site; CAD 24,000 - 34,000; Full time

Benefits offered by this job

Health benefits

RRSP/401k match

Career growth

Company culture

Job summary

OPENLANE seeks a Mechanical Services Clerk to support our automotive shop operations in Canada. You will source parts, prepare quotes, create work orders, and perform data entry while delivering excellent customer service to dealers and customers.

You will coordinate with sales, commercial accounts, and accounting to ensure accurate quotes, parts sourcing, and timely processing of repairs. Prior admin and service-advisor experience is valuable in this fast-paced role.

Qualifications

• 1-2 years related administrative experience.
• 1-2 years Service Advisor experience including ordering and sourcing parts.
• Strong customer service and communication skills.
• Ability to efficiently respond to multiple requests simultaneously.

Responsibilities

• Provide excellent customer service by responding to inquiries and processing information for repairs.
• Enter information into systems for mechanical service repairs, including costing of materials and labour.
• Prepare repair orders with description of repairs and services.
• Complete all admin tasks related to shop operations, including quotes, approvals, ordering parts, and invoicing.

Skills

Administrative experience

Service Advisor experience

Customer service

Communication skills

Multi-tasking

Tools

Google Suite

AMS

VTrace

OPENLANE systems

Job description

Who We Are

At OPENLANE we make wholesale easy so our customers can be more successful.

What We Offer

Competitive pay

• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
• Immediately vested 401K (US) or RRSP (Canada) with company match
• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
• Company culture of internal promotions, diverse career paths, and meaningful advancement

We're Looking For

We are seeking a Mechanical Services Clerk with experience in general office and automotive shop administration who will be responsible for supporting our mechanic shop operations. You will be involved in sourcing parts, preparing quotes, creating work orders, data entry, and customer service.

You Are

• Customer Focused. You will provide customers with a great experience by responding quickly and following through with requests.
• Organized. You will support a broad range of administrative tasks, and can comfortably pause work to respond to customer inquiries.
• Team Oriented. You will proactively communicate with other team members including: sales, commercial accounts, and accounting to support our customer service needs.

You Will

• Provide excellent customer service by responding to customer inquiries, obtaining vehicle and service information, and ensuring customers receive prompt, efficient and courteous attention for all contacts and transactions.
• Accurately enter information into our systems for mechanical service repairs, including costing of materials, supplies, and labour for dealer, retail, and commercial customers in accordance with SLA's and company procedures.
• Prepare repair orders, including description of repairs and services authorized.
• Complete all administrative functions related to mechanic shop operation, including preparing quotes, seeking approval from customers, ordering parts/supplies, preparing invoices, posting fees/work into AMS, and other data entry tasks.

Must Haves

• 1-2 Years' of related experience in an administrative capacity
• 1-2 Years' of Service Advisor experience including ordering and sourcing parts
• Strong customer service and communication skills
• Able to efficiently respond to various requests at one time

Nice to Haves

• Familiarity with Google Suite
• Experience with AMS, VTrace, and other OPENLANE systems

Sound like a match?

Note: This job description in no way states or implies that these are the only duties to be performed by incumbents in this position. Employee(s) will be required to follow any other job-related instruction or duties requested by an authorized person. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.

Compensation Range of Hourly: $21.00 - $21.00 (Depending on experience, skill set, qualifications, and other relevant factors.)

OPENLANE makes wholesale easy so our customers can be more successful. Our end-to-end platform serves the remarketing needs of the world's largest OEMs, dealers, fleet operators, rental companies and financial institutions. We're a technology company delivering next generation tools to accelerate and simplify remarketing. We're an analytics company leveraging data to inform and empower our customers with clear, actionable insights. And we're an auction company powering the world's most advanced digital used vehicle marketplaces. In 2021, OPENLANE sold nearly 2.6 million vehicles valued at over $40 billion through our auctions and generated approximately $2.3 billion in revenue. Our integrated digital marketplaces and vehicle logistics centers reduce risk, improve transparency and streamline the experience for customers in about 75 countries. OPENLANE continues to make investments in innovation, strategic acquisitions and integrations to better serve our customers.

Headquartered in Carmel, Indiana, OPENLANE has about 5,000 employees and maintains business units across North America, Europe, the Philippines and Uruguay. Together, the OPENLANE brands provide a complete remarketing solution for our customers.

"California Residents: Click here to learn more about the personal information we collect in the application process. Also, click here for how we adhere to the California Fair Chance Act. Canadian Residents: Click here for how we adhere to the provincial Human Rights Codes and any accessibility and/or disability legislation"

OPENLANE is an equal opportunity employer and a drug-free workplace.