Tim Hortons General Help

Compass-Group; Ottawa; On-site; CAD 20,000 - 29,000; Full time

Job summary

Tim Hortons at Queensway Carleton Hospital in Ottawa, Ontario, is hiring a General Helper. You will provide friendly customer service, prepare and serve coffee, beverages, and food items, operate the cash register, and help keep the dining area clean.

No prior food-service experience is required; full training will be provided. We offer competitive compensation and growth opportunities within Compass-Group. The position is on-site with shifts including evenings and weekends.

Qualifications

• Strong work ethic and team-focused attitude.
• Excellent customer-service and communication skills.
• Ability to work efficiently in a busy, fast-paced environment.
• Dependable, punctual, and available to work evenings and weekends.
• Follow food-safety, cleanliness, and workplace procedures.
• Comfortable standing for extended periods.
• Previous food-service or customer-service experience is an asset, but not required.

Responsibilities

• Provide friendly and efficient customer service to ensure a positive guest experience.
• Prepare and serve coffee, beverages, and food items according to Tim Hortons standards.
• Operate the cash register and process customer transactions accurately.
• Maintain product freshness, quality, and presentation standards.
• Restock food, beverages, and supplies to ensure product availability.
• Maintain a clean and organized work area, including counters, equipment, and dining areas.
• Follow all food-safety, sanitation, and workplace health and safety procedures.
• Work collaboratively with team members to support daily operations and meet sales goals.
• Assist with opening, closing, and other duties as required.

Skills

Customer service

Teamwork

Communication

Dependable

Punctual

Shift availability

Job description

Description

How you will make an impact:

We are looking for hardworking, motivated individuals to help drive sales at our busy Tim Hortons location inside Queensway Carleton Hospital. If you are dependable, energetic, and enjoy working in a fast-paced team environment, we would love to hear from you. Previous food-service experience is an asset, but not required, as full training will be provided.

The hourly wage for this role is $17.95. Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. We are committed to offering competitive compensation and comply with all applicable pay transparency legislation. Further details regarding our total rewards offerings will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial intelligence–based tools may be used at certain stages of the recruitment and applicant screening process.
As a General Helper you will:

• Provide friendly and efficient customer service to ensure a positive guest experience.
• Prepare and serve coffee, beverages, and food items according to Tim Hortons standards.
• Operate the cash register and process customer transactions accurately.
• Maintain product freshness, quality, and presentation standards.
• Restock food, beverages, and supplies to ensure product availability.
• Maintain a clean and organized work area, including counters, equipment, and dining areas.
• Follow all food-safety, sanitation, and workplace health and safety procedures.
• Work collaboratively with team members to support daily operations and meet sales goals.
• Assist with opening, closing, and other duties as required.

About You:

• Strong work ethic and a positive, team-focused attitude
• Excellent customer-service and communication skills
• Ability to work efficiently in a busy, fast-paced environment
• Dependable, punctual, and available to work scheduled shifts, including evenings and weekends
• Ability to follow food-safety, cleanliness, and workplace procedures
• Comfortable standing for extended periods and completing routine food-service tasks
• Previous food-service or customer-service experience is an asset, but not required