Intermediate Desktop Support Analyst

Altis Technology; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

Altis Recruitment in downtown Toronto is seeking an experienced Intermediate Desktop Support Analyst to provide hands-on IT support across Windows, macOS, iOS and Android for a busy enterprise environment.

You’ll troubleshoot hardware, software, network issues and manage incidents while meeting SLAs. The 6-month contract requires strong customer service and collaboration with internal teams and vendors.

Qualifications

• 5+ years of technical support experience in a large corporate or enterprise environment.
• Minimum two years of formal education in Computer Science, Information Technology or an equivalent field.
• Strong hands-on experience troubleshooting Windows, macOS, iOS and Android operating systems, laptops, printers and networked applications.
• Proficiency with Microsoft Office productivity applications, including Word, Excel and PowerPoint.
• Experience with ITIL practices, incident management, service requests, asset management and meeting SLA/KPI targets.
• Strong analytical, organizational, communication and customer service skills, with the ability to manage competing priorities.
• Experience with data analytics, automation tools and audiovisual or video conferencing equipment is considered an asset.

Responsibilities

• Provide hands-on technical support for laptops, desktops, printers, mobile devices and enterprise applications.
• Troubleshoot hardware, software, network connectivity and operating system issues across Windows, macOS, iOS and Android environments.
• Manage incidents, service requests and escalations while meeting established SLAs and maintaining excellent customer service.
• Support infrastructure deployments, system upgrades, vulnerability remediation and technology asset management.
• Assist employees with Microsoft Office productivity tools, audiovisual equipment, video conferencing and automation applications.
• Collaborate with internal teams and external vendors to resolve complex technical issues and improve support processes.
• Contribute to technical documentation, knowledge sharing and continuous improvement initiatives while participating in occasional after-hours support.

Skills

Desktop Support

Windows

macOS

iOS

Android

ITIL

Customer Service

SLA Management

Incident Management

Communication

Education

Two years of formal education in Computer Science or IT

Tools

Office 365

Remote support tools

Job description

Intermediate Desktop Support Analyst
Location: Toronto, ON (On-site, 5 days per week)
Language: Strong written and verbal English communication skills
Duration: Contract 6 month with possible extensions.
Background Check Requirement: Must be eligible to obtain Government of Canada Reliability clearance, including fingerprinting and a five-year Canadian residential history requirement.

About the Opportunity

Altis Recruitment is seeking an experienced Intermediate Desktop Support Analyst to join a leading professional services organization in downtown Toronto. This is an exciting opportunity for a hands-on IT professional who enjoys solving technical challenges, supporting employees and ensuring technology runs smoothly in a fast-paced corporate environment.

You'll work closely with internal teams, technology specialists and business stakeholders to deliver responsive IT support, troubleshoot technical issues and improve the overall employee technology experience. Your ability to combine technical expertise with exceptional customer service will make a meaningful impact every day.

What's In It for You

• Work in a collaborative, people-focused professional environment that values innovation and continuous learning.
• Gain exposure to enterprise technologies, infrastructure projects and process improvement initiatives.
• Collaborate with experienced IT professionals while strengthening your technical and problem-solving skills.
• Enjoy a dynamic role with opportunities to take ownership of technical challenges and contribute new ideas.

Your Responsibilities

• You'll provide hands-on technical support for laptops, desktops, printers, mobile devices and enterprise applications.
• You'll troubleshoot hardware, software, network connectivity and operating system issues across Windows, macOS, iOS and Android environments.
• You'll manage incidents, service requests and escalations while meeting established SLAs and maintaining excellent customer service.
• You'll support infrastructure deployments, system upgrades, vulnerability remediation and technology asset management.
• You'll assist employees with Microsoft Office productivity tools, audiovisual equipment, video conferencing and automation applications.
• You'll collaborate with internal teams and external vendors to resolve complex technical issues and improve support processes.
• You'll contribute to technical documentation, knowledge sharing and continuous improvement initiatives while participating in occasional after-hours support.

Skills and Qualifications

• 5+ years of technical support experience in a large corporate or enterprise environment, preferably within professional services.
• Minimum two years of formal education in Computer Science, Information Technology or an equivalent field.
• Strong hands-on experience troubleshooting Windows, macOS, iOS and Android operating systems, laptops, printers and networked applications.
• Proficiency with Microsoft Office productivity applications, including Word, Excel and PowerPoint.
• Experience with ITIL practices, incident management, service requests, asset management and meeting SLA/KPI targets.
• Strong analytical, organizational, communication and customer service skills, with the ability to manage competing priorities.
• Experience with data analytics, automation tools and audiovisual or video conferencing equipment is considered an asset.

All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.