Account Manager, Ticket Sales & Service

Ottawa Sports & Entertainment Group; Ottawa; On-site; CAD 41,000 - 50,000; Full time

Benefits offered by this job

Employer-paid benefits

Job summary

Ottawa Sports and Entertainment Group (OSEG) is seeking an Account Manager, Ticket Sales and Services to drive ticket sales and fan engagement for the Ottawa REDBLACKS and Ottawa 67’s. The role is full-time, on-site at TD Place in Ottawa and reports to the Head of Ticket Sales.

You will execute sales plans, grow the fan base, manage key accounts, and support events. A post-secondary sports business degree is a plus, with 0–2 years in sales and strong communication skills preferred.

Qualifications

• Post-secondary degree or diploma in Sports Business Management is considered an asset.
• 0–2 years in a direct sales or relationship management role is preferred.
• Experience in a high-volume sales and services environment.
• Self-starter with ability to manage multiple priorities in a dynamic environment.
• Ability and eagerness to work through sales prospecting including handling sales calls, identifying opportunities and objections.
• Knowledge of the sales process including cold calling and face-to-face selling techniques.
• Strong communication skills, both verbal and written.
• Highly motivated with a preference to working in a high-paced environment.
• CRM (Salesforce) experience considered an asset.
• Bilingual in English and French is an asset.

Responsibilities

• Execute individual and/or group ticket sales and service plans focused on new fan acquisition, pro-active servicing and account growth.
• Grow the Ottawa REDBLACKS and Ottawa 67’s fan base by selling and servicing existing group ticketing packages and programs.
• Manage existing book of REDBLACKS and 67’s group sales accounts through the execution of our ticket sales and service plan.
• Enhance season seat member experience through pro-active sales and service strategies.
• Grow existing book of business through referrals, product add-ons, upgrades and cross selling other OSEG properties.
• Utilize traditional and non-traditional sales tactics to promote and sell ticket packages to consumers. Including cold calling, email, text and digital strategies.
• Grow, nurture and convert qualified leads by connecting fans with our various ticketing products.
• Manage customer relationship touch points, sales pipelines and opportunities through Salesforce.
• Provide support at games, events and activations for sales team and other departments.
• Other tasks as assigned.

Skills

Strong communication

Self-starter

Time management

Organization

Sales prospecting

Bilingual English/French

Education

Post-secondary degree in Sports Business Management

Tools

Salesforce

Job description

Reporting to the Head of Ticket Sales, the Account Manager, Ticket Sales and Services will be a high performing, sales and service professional, focused on the creation and delivery of the best sports and entertainment experience in the Greater Ottawa/Gatineau area. Our sales professionals work closely with members of our Sports Business Operations team (Business Intelligence, Brand & Content, Digital Marketing) to drive our fan engagement and conversion strategies.

This full-time, permanent role has an annual salary of $45,000 plus commission, with 100% employer-paid benefits. This is a replacement position and requires to work fully on-site.

What you’ll do:

• Execute individual and/or group ticket sales and service plans focused on new fan acquisition, pro-active servicing and account growth.
• Grow the Ottawa REDBLACKS and Ottawa 67’s fan base by selling and servicing existing group ticketing packages and programs.
• Manage existing book of REDBLACKS and 67’s group sales accounts through the execution of our ticket sales and service plan.
• Enhance season seat member experience through pro-active sales and service strategies.
• Grow existing book of business through referrals, product add-ons, upgrades and cross selling other OSEG properties.
• Utilize traditional and non-traditional sales tactics to promote and sell ticket packages to consumers. Including cold calling, email, text and digital strategies.
• Grow, nurture and convert qualified leads by connecting fans with our various ticketing products.
• Manage customer relationship touch points, sales pipelines and opportunities through Salesforce.
• Provide support at games, events and activations for sales team and other departments.
• Other tasks as assigned.

What’s needed:

• Completion of post-secondary degree or diploma in a Sports Business Management program is considered an asset.
• 0-2 years in a direct sales or relationship management role.
• Experience in a high-volume sales and services environment.
• Self-starter with ability to manage multiple priorities in a dynamic environment.
• Ability and eagerness to work through sales prospecting including handling sales calls, identifying sales opportunities and handling objections.
• Knowledge of the sales process including cold calling and face to face selling techniques.
• Strong communication skills, both verbal and written.
• Highly motivated with a preference to working in a high-paced environment.
• Strong organization and time management skills.
• CRM (Salesforce) experience considered an asset.
• Digital Sales and Marketing experience considered an asset.
• Ability to work weekends and evenings on an as needed basis.
• Bilingual in English and French is an asset.

Why OSEG?

You can make a meaningful and powerful impact on the entertainment industry in Ottawa. Working at TD Place will provide you with a competitive health benefits plan, dynamic team environment and the ability to continuously learn and grow.

Located at Lansdowne Park, the Ottawa Sports and Entertainment Group (OSEG) is the largest sports and entertainment company in the capital. We are proud owners of the Ottawa REDBLACKS, and Ottawa 67’s. We are also home to Atletico Ottawa, Ottawa Blackjacks, and Ottawa Rapid FC, and live events at TD Place. OSEG and its related Foundation were founded on the vision of its partners - to create year-round world-class guest experiences and give back to the Ottawa community.

TD Place is an advocate for equity, diversity, and inclusion and invites and encourages all candidates to apply for this role, including women, Indigenous peoples, members of racialized communities, persons with disabilities and persons of minority sexual orientations and gender identities. Additionally, we are happy to accommodate any individual needs in keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require an accommodation in order to participate in the hiring process, please contact us to make your needs known in advance.

Please note this role will require interacting with the public, including in crowded spaces. TD Place is committed to providing a safe and enjoyable experience for all employees and guests. We encourage you receive a full dose of the COVID-19 vaccination (subject to applicable exceptions).

We appreciate the time and effort it takes to apply and thank all applicants for their interest. Our selection process utilizes AI to compliment application screening. We’ll reach out to candidates whose applications best match the role's requirements.

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Account Manager, Ticket Sales and Service - 2026 FR.pdf