Tenant Support Representative

Skyline Group of Companies; Guelph; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading company in real estate management is seeking a Tenant Support Representative in Guelph, Ontario. This role involves legal document preparation and administrative support for tenant-related matters. Ideal candidates will have strong customer service skills and knowledge of tenancy laws. Join a supportive team that values personal growth and work-life balance.

Benefits

Competitive Pay

Benefits

Paid Volunteer Days

Ongoing Training

Growth Opportunities

Qualifications

• Minimum 2 to 3 years post-secondary education or 3 years equivalent experience.
• Strong knowledge of the Residential Tenancies Act and Ontario Human Rights Code.

Responsibilities

• Assist Tenant Support Supervisor in preparing legal documents for tribunals.
• Provide administrative support to the Business Operations department.

Skills

Customer Service

Communication

Problem Solving

Organizational Skills

Interpersonal Skills

Education

Post-secondary Education

Licensed Paralegal Designation

Tools

Yardi

Job description

As a result of our continued growth, we are seeking candidates for the position of Tenant Support Representative located in our Guelph, Ontario office for a 12-month contract.

Job Description

The Tenant Support Representative is responsible for assisting the Tenant Support Supervisor in preparing legal documents for submission to the Residential Tenancy Tribunals across provinces, and following up directly on any other matters related to Residential Tenancy Tribunals applications. This position also provides administrative support to the Business Operations department.

What we look for:

• Strong knowledge of the Residential Tenancies Act (RTA), Ontario Human Rights Code, and other applicable legislation.
• An administrative expert with good database management skills and attention to detail.
• Familiarity with leasing/rental documents and lease negotiation principles.
• Strong research, legal documentation, and file management skills.
• Excellent verbal and written communication skills in English.
• Proactive problem-solving skills, good judgment, and innovation. A forward-thinking attitude helps too.
• Strong interpersonal and customer service skills with enthusiasm for working with tenants and the public.
• Superior multi-tasking and organizational skills while remaining detail-oriented.
• Diplomacy with the ability to respond firmly to assertive behavior.
• Understanding of commercial property management or real estate is an asset.
• Working knowledge of Yardi is an asset.
• Ability to operate under pressure and meet deadlines.
• Minimum 2 to 3 years post-secondary education or 3 years of equivalent workplace experience in customer service and administration.
• Licensed Paralegal designation is a strong asset.

Why you want to work here:

• You thrive on providing excellent customer service.
• You enjoy handling multiple challenges within your department.
• Your organizational skills are a source of pride, and you seek a company that values them.
• Working for a growing company that supports environmental stewardship and social responsibility is important to you.
• You want to be part of a team that celebrates individuality and supports personal growth.
• You value a company that supports work-life balance and employee fulfillment.

The Skyline Group of Companies manages real estate investment, development, asset management, and property management. We pride ourselves on owning and managing reputable commercial and multi-residential real estate. We offer competitive pay, benefits, paid volunteer days, ongoing training, growth opportunities, and more. Our culture empowers staff to support vibrant communities.

Join Skyline – Building Careers and Communities! #Beaskyliner