Amazing Charts Technical Support Representative-1

Caretracker, Inc.; Nova Scotia; Remote; CAD 40,000 - 65,000; Full time

Job summary

An innovative firm is seeking a dedicated Technical Support Specialist to provide exceptional customer service through various channels. This role involves monitoring and responding to support inquiries, assisting clients with technical questions, and maintaining thorough documentation. With remote work options and a full range of employee benefits, this position offers a supportive environment for professionals looking to grow in the tech industry. Join a team that values communication and prioritizes customer satisfaction while staying updated on the latest software developments.

Benefits

Remote work options

Full range of employee benefits

Paid Vacation

Qualifications

• Polite and professional customer-focused attitude is essential.
• Excellent verbal and written communication skills are required.

Responsibilities

• Monitors and answers incoming support calls, chats, and emails.
• Fixes issues or escalates them as needed, maintaining case documentation.

Skills

Customer-focused attitude

Verbal communication skills

Written communication skills

Multi-tasking

Prioritization skills

Basic understanding of Microsoft Windows

Tools

Microsoft Dynamics

Job description

• Monitors and answers incoming support calls, chats, and emails.
• Make outbound calls for waiting cases.
• Use remote login tools to assist clients with technical and product questions.
• Fixes issues when possible or escalates issues as needed.
• Maintains up to date case documentation of work performed and information provided to clients.
• May use documentation to help resolve issues.
• Creates and provides support documentation.
• Helps rollout software upgrades.
• Stay abreast on the latest developments in software.
• Other duties as assigned.

Required

• A polite and professional customer-focused attitude.
• Excellent verbal and written communication skills.
• Ability to multi-task and properly prioritize assignments in order of issue severity.
• Basic understanding of Microsoft Windows functions and file structure.
• Familiarity with Microsoft Dynamics a plus.

What we offer

• remote work options
• Full range of employee benefits
• Paid Vacation

About us

Amazing Charts was founded in 2001 by a practicing family physician familiar with the challenges clinicians encounter on a daily basis. Since then, Amazing Charts consistently ranks as a top EHR for ease of use and remains an affordable option for medical practices. In 2017, Harris Healthcare acquired Amazing Charts to be the centerpiece of its healthcare group, which is comprised of several ambulatory care solutions.

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Technical Support • nova scotia, canada, Nova Scotia, Canada