Sales Support Representative – Eastern Canada (Remote | Bilingual)

Hörmann North America; Barrie; Remote; CAD 45,000 - 60,000; Full time

Job summary

Hörmann Canada Inc. is seeking a Sales Support Representative to support the Eastern Canada territory. This role involves collaborating with sales managers and dealers to ensure smooth quoting and order processing, while working remotely. The ideal candidate is bilingual, detail-oriented, and self-motivated, with strong organizational skills and experience in sales operations.

Benefits

Competitive compensation package

Remote work flexibility

Health & wellness benefits

RRSP matching program

Qualifications

• Previous experience in sales operations, order processing, or customer support.
• Impeccable attention to detail.

Responsibilities

• Generate accurate quotes and detailed approval drawings.
• Process orders and track sales documentation.
• Participate in continuous improvement initiatives.

Skills

Bilingual in English and French

Strong organizational skills

Excellent communication skills

Tools

CRM systems

ERP systems

Job description

Are you looking to build a meaningful career with a global manufacturing leader, while working from the comfort of your home? Do you thrive in a fast-paced environment where precision and teamwork are key? At Hörmann Canada Inc, we’re opening more than just doors—we’re building lasting relationships and delivering innovative solutions to customers worldwide.

We’re currently seeking a Sales Support Representative to support our Eastern Canada territory. In this role, you’ll be the critical link between our sales managers, dealer network, and internal teams—ensuring smooth quoting, order processing, and continuous process improvements. If you're bilingual, detail-oriented, and ready to make an impact, we want to hear from you.

Why Join Hörmann Canada Inc ?

• 20+ years of excellence in industrial high-performance door manufacturing
• Conveniently located in Barrie, Ontario, with remote opportunities across Canada
• A strong, growing company with a global customer base and a team-first culture
• We support continuous learning, innovation, and your professional development
• Inclusive and equal opportunity employer
  
  

What You’ll Do

As a key member of the Sales Operations team, you’ll:

• Collaborate closely with Regional Sales Managers and dealers across Quebec, New Brunswick, Nova Scotia, Prince Edward Island, and Newfoundland.
• Generate accurate quotes and detailed approval drawings based on RSM input.
• Obtain and communicate freight quotes to support pricing.
• Prepare and issue drawing packages to ensure timely dealer approvals.
• Organize and maintain complete, up-to-date quote folders.
• Process orders, issue acknowledgments, and track sales documentation through to completion.
• Ensure CRM and ERP systems are accurately updated with product, dealer, and prospect information.
• Help onboard and support dealers with system changes and updates.
• Participate in continuous improvement initiatives, process reviews, and internal training programs.
  
  

What You Bring

• Bilingual in English and French (required).
• Previous experience in sales operations, order processing, or customer support—preferably in a technical or manufacturing environment.
• Strong organizational skills and impeccable attention to detail.
• Experience with CRM and ERP systems.
• Excellent communication and interpersonal skills—written, verbal, and virtual.
• Self-motivated and able to work independently in a remote setting while collaborating with cross-functional teams.
  
  

Travel Requirements

• Quarterly travel to Hörmann Canada's Head Office in Barrie, Ontario is required.
  
  

What We Offer

• Competitive compensation package
• Remote work flexibility
• Opportunities for growth and internal advancement
• Health & wellness benefits, including medical, dental, vision
• RRSP matching program
• A collaborative and supportive work culture—where your ideas are heard and valued
  
  

Join a team that builds more than doors—build a career you can be proud of. Apply now and open the door to your next opportunity with Hörmann Canada Inc.