Product Support Representative- Construction

Wajax; Hamilton; On-site; CAD 50,000 - 70,000; Full time

Job summary

Join a leading provider of industrial products in Canada as a Sales Representative. You'll prospect new customer opportunities, manage existing accounts, and ensure customer satisfaction. With a focus on teamwork and innovation, Wajax offers a comprehensive compensation package and a commitment to diversity and inclusion.

Benefits

Health and dental benefits

Health spending account

Wajax-led e-learning

Exclusive discounts with manufacturers

Recognition programs

Health and wellness program

Qualifications

• 2-3 years of related experience in sales or marketing.
• Familiarity with heavy equipment is an asset.

Responsibilities

• Manage customer satisfaction within the existing territory.
• Meet and exceed all sales targets.

Skills

Sales

Marketing

Customer Satisfaction

Education

College diploma or post-secondary education

Tools

Microsoft Office

Salesforce

Job description

The Opportunity

Prospect and source new customer opportunities within a defined territory through the development of a Strategic Prospecting Plan. Obtain comprehensive knowledge of Wajax’s product offerings to provide expert advice and tailored product solutions for client needs.

The Role

1. Manage customer satisfaction within the existing territory.
2. Identify and resolve issues promptly.
3. Respond to phone inquiries and demands from established and prospective clients.
4. Meet and exceed all sales targets as determined monthly/annually.
5. Assist in creating and submitting bids for national customer opportunities.
6. Liaise with manufacturers, in-house departments, and relevant suppliers to track order status and ensure timely delivery.

The Candidate

1. Education: College diploma or post-secondary education.
2. Work Experience: 2-3 years of related experience in sales, marketing, or equivalent business experience.
3. Knowledge: Familiarity with heavy equipment is an asset; understanding of the IMPACT selling process; valid driver’s license required.
4. Proficiency: Microsoft Office suite (Outlook, Excel, Word, PowerPoint), CRM systems (Salesforce preferred).

The Company

Since 1858, Wajax has been a leading provider of industrial products and solutions, continually innovating to serve Canadian industries coast-to-coast. We operate across various sectors including energy and renewables, construction, transportation, forestry, mining, and more. Our team is passionate about making a difference and driving Canadian industry forward, supporting the industries that build our cities and sustain our economy.

Wajax offers a comprehensive total compensation package including competitive pay, benefits, learning and development opportunities, and additional perks.

Highlights Include

• Health and dental benefits with no waiting period (100% employer paid premiums), plus a health spending account.
• Wajax-led e-learning and product training through leading manufacturers.
• Exclusive discounts with manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, and more.
• Recognition programs offering merchandise, gift certificates, or cash awards.
• An award-winning health and wellness program.

Join Wajax and become part of an inclusive, diverse team dedicated to innovation and teamwork. We are committed to reflecting the communities we serve across Canada. As an equal opportunity employer, please inform us of any accommodations needed during the interview process.

Final candidates will be subject to pre-screening as a condition of employment.

\ Together we get more done.