Tenant Services Coordinator (One-Year Contract)

West Edmonton Mall Property Inc. (West Edmonton Mall and Fantasyland Hotel); Edmonton; On-site; CAD 48,000 - 60,000; Full time

Job summary

West Edmonton Mall Property Inc. is seeking a Tenant Services Coordinator to build and maintain positive relations between tenants and mall management.

This is a temporary one-year contract, Monday through Friday with occasional on-call duties. Responsibilities include responding to inquiries, administering and enforcing mall policies, and resolving tenant concerns to ensure a clean, welcoming shopping and entertainment environment.

Qualifications

• 2–3 years of experience in retail property management or related project management position.
• Diploma in business administration or project management.
• Advanced skill set in Microsoft Office applications.
• Knowledge of multichannel communication (texting, email, IM, etc.).
• Self-driven with minimal supervision and goal-oriented.

Responsibilities

• Establish strong working relationships with tenants and respond to daily inquiries while maintaining positive communications.
• Administer, manage, and enforce mall/tenant policies and maintain detailed records of interactions.
• Utilize conflict resolution and multi-tasking to address issues in the shopping center.
• Ensure tenants adhere to mall standards in common areas for a clean, presentable environment.
• Respond to tenant inquiries and complaints with positive resolutions.
• Other responsibilities as required.

Skills

Tenant relations

Multichannel communication

MS Office proficiency

Organizational skills

Self-driven / independent

Education

Post-secondary diploma in business administration or project management

Tools

Microsoft Office

Job description

The Tenant Services Coordinator is responsible for building and maintaining positive relations between tenants and shopping centre management. The role will accomplish this broad mandate through a combination of a proactive customer service approach and effective dispute resolution of tenant concerns. This position is a temporary one-year contract.

Primary Responsibilities

• Establishing strong working relationships with our retail tenants and responding to daily inquiries and requests while maintaining positive communications with all parties.
• Administering, managing, and enforcing all mall/tenant policies and regulations while maintaining detailed records and logs of tenant interactions.
• Utilizing strong conflict resolution and multi-tasking skills to handle various problems and challenges as they arise in the shopping center.
• Ensuring mall tenants are adhering to mall standards in common areas and back hallways to ensure our guests experience a clean and presentable shopping and entertainment environment.
• Responding to various tenant inquires and complaints while ensuring positive resolutions are reached.
• Other responsibilities as required.

Desired Qualifications

• Two (2) – three (3) years-experience in retail property management or a related project management position.
• Post-secondary Diploma in business administration or project management would be considered an asset.
• Advanced skill set in Microsoft Office applications.
• Knowledgeable of and possessing the ability to communicate electronically in multichannel modes including but not limited to texting, wireless e-mail, instant messaging, etc.
• Self-driven with the ability to work with minimal supervision adhering to broad task-based goals and objectives.
• Exceptional organizational, multi-tasking and interpersonal communication skills are required.

Terms Of Employment

• This is a temporary full-time position that is required Monday through Friday with occasional on call work.
• This is a salaried position that will depend on experience and qualifications.
• Must be able to pass a basic security clearance.