Mall Concierge (Guest Services) — Contract through 2027

Primaris REIT; Newmarket; Vor Ort; CAD 20.000 - 29.000; Vollzeit

Zusammenfassung

Primaris REIT is hiring a Guest Services Representative at Upper Canada Mall in Newmarket, ON. This contract role has an anticipated end date of January 15, 2027 and focuses on exceptional customer service for customers and tenants.

The position includes duties such as assisting with gift card and lost-and-found programs, guiding shoppers, answering calls and emails, and onboarding visitors to the Parenting Room when applicable. AI may be used in recruitment.

Qualifikationen

• 1+ years of customer service experience.
• Secondary School diploma or equivalent.
• Microsoft Office experience is considered an asset.
• First Aid, CPR, and AED certifications are considered an asset.
• Knowledge or willingness to learn Health & Safety procedures.

Aufgaben

• Providing exceptional support to customers and tenants.
• Assist in the facilitation of the property gift card program.
• Assist in the administration of the lost and found program.
• Providing directions to shoppers.
• Answering calls and emails.
• Registering customers for the “Parenting Room” (where applicable).
• Maintaining employee manuals.
• Restocking and organizing information brochures.
• Other duties as assigned.

Kenntnisse

Customer service

Ausbildung

Secondary School diploma or equivalent

Tools

Microsoft Office

First Aid CPR AED

Health & Safety procedures

Jobbeschreibung

Primaris REIT is hiring a Guest Services Representative at Upper Canada Mall in Newmarket, ON. This contract role has an anticipated end date of January 15, 2027 and focuses on exceptional customer service for customers and tenants.

The position includes duties such as assisting with gift card and lost-and-found programs, guiding shoppers, answering calls and emails, and onboarding visitors to the Parenting Room when applicable. AI may be used in recruitment.