Tenant Services Coordinator (One-Year Contract)

West Edmonton Mall; Edmonton; On-site; CAD 65,000 - 78,000; Full time

Job summary

West Edmonton Mall seeks a Tenant Services Coordinator to build and maintain positive relations between tenants and mall management. The role emphasizes proactive customer service and effective dispute resolution within a one-year contract.

The position requires 2–3 years in retail property management or a related project-management role, with a diploma in business administration or project management preferred. Strong MS Office and multi-channel communication skills are essential.

Qualifications

• Two to three years of experience in retail property management.
• Post-secondary Diploma in business administration or project management would be considered an asset.
• Advanced skills in Microsoft Office applications.
• Knowledgeable in multichannel electronic communication (texting, e-mail, instant messaging).
• Self-driven with ability to work with minimal supervision.
• Exceptional organizational and interpersonal communication skills.

Responsibilities

• Establish strong working relationships with retail tenants and respond to daily inquiries and requests while maintaining positive communications.
• Administer, manage, and enforce all mall/tenant policies and regulations with detailed records of tenant interactions.
• Utilize conflict resolution and multitasking to handle problems in the shopping center.
• Ensure tenants adhere to mall standards in common areas for a clean, presentable environment for guests.
• Respond to tenant inquiries and complaints with positive resolutions.
• Other responsibilities as required.

Job description

The Tenant Services Coordinator is responsible for building and maintaining positive relations between tenants and shopping centre management. The role will accomplish this broad mandate through a combination of a proactive customer service approach and effective dispute resolution of tenant concerns.This position is a temporary one-year contract.

PRIMARY RESPONSIBILITIES:

• Establishing strong working relationships with our retail tenants and responding to daily inquiries and requests while maintaining positive communications with all parties.
• Administering, managing, and enforcing all mall/tenant policies and regulations while maintaining detailed records and logs of tenant interactions.
• Utilizing strong conflict resolution and multi-tasking skills to handle various problems and challenges as they arise in the shopping center.
• Ensuring mall tenants are adhering to mall standards in common areas and back hallways to ensure our guests experience a clean and presentable shopping and entertainment environment.
• Responding to various tenant inquires and complaints while ensuring positive resolutions are reached.
• Other responsibilities as required.

DESIRED QUALIFICATIONS:

• Two (2) – three (3) years-experience in retail property management or a related project management position.
• Post-secondary Diploma in business administration or project management would be considered an asset.
• Advanced skill set in Microsoft Office applications.
• Knowledgeable of and possessing the ability to communicate electronically in multichannel modes including but not limited to texting, wireless e-mail, instant messaging, etc.
• Self-driven with the ability to work with minimal supervision adhering to broad task-based goals and objectives.
• Exceptional organizational, multi-tasking and interpersonal communication skills are required.

TERMS OF EMPLOYMENT:

• This is a temporary full-time position that is required Monday through Friday with occasional on call work.
• This is a salaried position that will depend on experience and qualifications.
• Must be able to pass a basic security clearance.