Temporary Inside Sales Representative (4 month term)

Lehigh Hanson Inc.; Edmonton; On-site; CAD 41,000 - 50,000; Full time

Job summary

Heidelberg Materials North America is seeking a Temporary Customer Service Representative at our Edmonton cement plant. You will take and process orders via phone and email, coordinate deliveries, and resolve delivery issues while supporting cross-functional teams.

This 4-month term role reports to the Customer Services Manager and is on-site in Edmonton, AB. Ideal candidates show strong organization, excellent communication, and comfort with MS Office tools.

Qualifications

• Strong organizational skills with the ability to manage multiple priorities and competing urgencies.
• Excellent verbal and written communication skills with a customer-focused mindset.
• Experience in administrative support, call center, inside sales, logistics, or shared inbox environments.
• Proficiency in Microsoft Office, including Excel and Teams, with comfort learning new digital tools.
• High attention to detail, problem-solving skills, and the ability to work independently or as part of a team.

Responsibilities

• Take and process customer orders via phone, email, and other communication channels accurately and professionally.
• Coordinate with carriers to schedule and dispatch deliveries on-time, cost-efficiently, and accurately.
• Track, investigate, and resolve delivery-related issues, including customer complaints, late loads, and product discrepancies.
• Build and maintain strong relationships with customers, carriers, and internal teams, including outside sales.
• Collaborate with cross-departmental teams to support operational efficiency and customer satisfaction.

Skills

Organizational skills

Verbal communication

Written communication

Customer-focused mindset

Multitasking

Independent worker

Tools

Microsoft Office

Excel

Teams

Job description

Temporary Customer Service Representative (4 month term)

Heidelberg Materials provides the materials to build our future. Heidelberg Materials North America operates over 450 locations across the U.S. and Canada with approximately 9,000 employees.

Heidelberg Materials is seeking a Temporary Customer Service Representative (4 month term) to join our team at our Cement Plant in Edmonton, Alberta. This role reports directly to the Customer Services Manager.

The Inside Sales Representative will be responsible for receiving and processing of cement and fly ash sales orders. This opportunity is perfect for the sales professional who is looking to grow their career with an industry leader. While focusing on growing existing and prospective customers to increase market share and improve profit margins, you will begin your career with a proven leader in the cement and construction materials industry.

What You'll Be Doing

Take and process customer orders via phone, email, and other communication channels accurately and professionally.

Coordinate with carriers to schedule and dispatch deliveries on-time, cost-efficiently, and accurately.

Track, investigate, and resolve delivery-related issues, including customer complaints, late loads, and product discrepancies.

Build and maintain strong relationships with customers, carriers, and internal teams, including outside sales.

Collaborate with cross-departmental teams to support operational efficiency and customer satisfaction.

What We're Looking For

Strong organizational skills with the ability to manage multiple priorities and competing urgencies.

Excellent verbal and written communication skills with a customer-focused mindset.

Experience in administrative support, call center, inside sales, logistics, or shared inbox environments.

Proficiency in Microsoft Office, including Excel and Teams, with comfort learning new digital tools.

High attention to detail, problem-solving skills, and the ability to work independently or as part of a team.

This role is exclusively on-site at the Edmonton cement plant

No offsite travel expectations

Cubicle workstation within a shared office environment (~10 staff total)

Shift work, with rotating 12-hour shifts, alternating weekends monthly.

Will typically work alongside 2 fellow ISR's.

What We Offer

• Competitive base salary $30.12 - $36.13

As part of our hiring process, we may use AI-assisted tools to support the screening and evaluation of candidate applications and interviews. These tools help streamline the initial assessment, but all decisions about candidate advancement are made by human recruiters and hiring managers. While technology supports early steps, every interview will be handled by experienced recruiters and hiring managers to provide a personal touch.

Heidelberg Materials provides the materials to build our future. Our future is sustainable. Our future is digital. And it goes beyond cement, aggregates and ready-mixed concrete. Heidelberg Materials North America operates more than 450 locations with approximately 9,000 employees in the U.S. and Canada.