Temporary Customer Service Representative (4 month term)

Heidelberg Materials; Edmonton; On-site; CAD 86,235,000 - 103,527,000; Full time

Job summary

Heidelberg Materials is seeking a Temporary Inside Sales/Customer Service Representative at our Edmonton cement plant to take and process cement and fly ash orders by phone, email, and other channels. You will coordinate with carriers to schedule deliveries and resolve delivery issues while fostering strong relationships with customers and internal teams.

This four‑month role is on-site with rotating shifts and a focus on accuracy, communication, and service excellence to support our customers

Qualifications

• Experience in administrative support, call center, inside sales, logistics, or shared inbox environments.
• Proficiency in Microsoft Office, including Excel and Teams.
• Excellent verbal and written communication with a customer-focused mindset.
• Strong organizational skills with ability to manage multiple priorities.

Responsibilities

• Take and process customer orders via phone, email, and other communication channels accurately and professionally.
• Coordinate with carriers to schedule and dispatch deliveries on-time, cost-efficiently, and accurately.
• Track, investigate, and resolve delivery-related issues, including customer complaints, late loads, and product discrepancies.
• Build and maintain strong relationships with customers, carriers, and internal teams, including outside sales.
• Collaborate with cross-departmental teams to support operational efficiency and customer satisfaction.

Skills

Customer service

Communication

Administrative support

Multitasking

Tools

Microsoft Office

Excel

Email management tools

Job description

Line of Business: Cement & White About Us Heidelberg Materials provides the materials to build our future. Heidelberg Materials North America operates over 450 locations across the U.S. and Canada with approximately 9,000 employees. Heidelberg Materials is seeking a Temporary Customer Service Representative (4 month term) to join our team at our Cement Plant in Edmonton, Alberta. This role reports directly to the Customer Services Manager.

The Inside Sales Representative will be responsible for receiving and processing of cement and fly ash sales orders.

This opportunity is perfect for the sales professional who is looking to grow their career with an industry leader. While focusing on growing existing and prospective customers to increase market share and improve profit margins, you will begin your career with a proven leader in the cement and construction materials industry.

What You’ll Be Doing

Take and process customer orders via phone, email, and other communication channels accurately and professionally. Coordinate with carriers to schedule and dispatch deliveries on‑time, cost‑efficiently, and accurately. Track, investigate, and resolve delivery‑related issues, including customer complaints, late loads, and product discrepancies. Build and maintain strong relationships with customers, carriers, and internal teams, including outside sales. Collaborate with cross‑departmental teams to support operational efficiency and customer satisfaction.

What We’re Looking For

Strong organizational skills with the ability to manage multiple priorities and competing urgencies. Excellent verbal and written communication skills with a customer‑focused mindset. Experience in administrative support, call center, inside sales, logistics, or shared inbox environments. Proficiency in Microsoft Office, including Excel and Teams, with comfort learning new digital tools. High attention to detail, problem‑solving skills, and the ability to work independently or as part of a team.

Work Environment

This role is exclusively on‑site at the Edmonton cement plant No offsite travel expectations Cubicle workstation within a shared office environment (~10 staff total) Shift work, with rotating 12‑hour shifts, alternating weekends monthly. Will typically work alongside 2 fellow ISR’s.

What We Offer

Competitive base salary $30.12 - $36.13 Shaping the future, building successes Heidelberg Materials – your springboard into the future of the construction materials industry. As a globally leading company in the construction sector, we manufacture one of the most widely used products, paving the way not only toward more sustainable production but also toward your personal success story. Our bold and innovative approach focuses on massive CO₂ reduction, efficient recycling technologies, and digital solutions – setting new standards for the industry. In our globally connected and locally rooted community, your ideas have the power to shape a better tomorrow for people. With us, you’re not just shaping the industry’s future; you’re shaping your own. Let’s get to work! Heidelberg Materials is one of the world's largest integrated manufacturers of building materials and solutions with leading market positions in cement, aggregates, and ready‑mixed concrete. We are represented in more than 50 countries with around 51,000 employees at almost 3,000 locations. At the centre of our actions lies the responsibility for the environment. As the front runner on the path to carbon neutrality and circular economy in the building materials industry, we are working on sustainable building materials and solutions for the future. We enable new opportunities for our customers through digitalisation.